## Responsibilities
Ensure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability
Leverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Korea’s local web3 community
Cultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach
Develop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution
Set deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency
Guide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues
Manage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews
Distribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution
## Requirements
3+ years of experience in client services operations within a marketing environment
Agency experience required, with a preference for PR or digital agencies
Proficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clients
Actively engaged in the local web3 community, with demonstrable involvement
Proven ability to develop and grow client relationships over time
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