Assistant Property Manager (Remote – Philippines)
Location: Remote
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
About the Role
SmartScale360 is looking for an Assistant Property Manager / Executive Assistant to support our U.S.-based property operations. You’ll oversee daily property management tasks and provide executive-level support to ensure smooth operations and high-quality guest experiences.
This role is ideal for candidates with short-term rental or property management experience who are proactive and thrive in a fast-paced environment.
Key Responsibilities
Manage, train, and oversee a team of virtual assistants
Assign tasks and ensure accountability across all operational areas
Monitor performance and provide feedback to maintain high standards
Ensure systems and SOPs are followed consistently
Oversee all guest communication across platforms (Airbnb, VRBO, direct bookings)
Ensure responses are timely, professional, and aligned with brand standards
Personally handle escalated guest issues via phone, email, or messaging
Proactively identify and resolve service gaps
Ensure all guest-related operational tasks are completed, including:Pool heating requests
Guest requests and special accommodations
Vendor coordination (via team) - cleaning & maintenance
Oversee supply inventory and coordinate ordering as needed
Ensure listings are accurate and updated across all platforms
Submit quarterly TOT (Transient Occupancy Tax) filings for clients
Process guest refunds accurately and promptly
Submit and track damage claims with insurance providers
Assist with light bookkeeping and financial tracking
Maintain and improve operational workflows and SOPs
Ensure consistent execution across all properties and team members
Identify inefficiencies and recommend improvements
Uphold the company’s reputation for high-quality service
Tools
Experience with (or willingness to learn):
Guesty
Airbnb
Vrbo
Guesty Locks
Guesty Accounting
Slack
Google Docs and Gmail
Required Qualifications
1+ year of property management or short-term rental experience
Strong attention to detail and organizational skills
Excellent written and verbal communication
Proven ability to manage and lead remote teams
Customer service mindset with problem-solving ability
Ability to multitask and prioritize in a fast-paced environment
High level of accountability and ownership
Work-From-Home Requirements:
Device: Intel i5 + 8 GB RAM minimum
100 Mbps internet
Backup device, internet, and power supply
Why Join SmartScale360?
Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class.
Apply now and help us raise the standard in short-term rental management!