Business Manager - Viral Vector Services - MA, Remote

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Business Title: Business Manager – Viral Vector Services Thermo Fisher Scientific’s Viral Vector Services business is a rapidly growing, industry-leading Contract Development and Manufacturing Organization (CDMO) supporting customers in the development and manufacture of viral vector-based therapies. We are committed to delivering exceptional customer and colleague experiences while enabling the success of every program we undertake. The Sr. Business Manager – Viral Vector Services is an experienced individual contributor responsible for supporting business management activities across customer programs and commercial portfolios. This role partners closely with commercial, operational, and functional teams to help ensure alignment between customer expectations, financial performance, and program execution. This position supports business operations at the intersection of commercial strategy, financial management, and customer program delivery, contributing to revenue forecasting, operational execution, and customer satisfaction across the Viral Vector Services network. How will you make an impact? As a Sr. Business Manager, you will support the successful execution of customer programs by helping drive financial accuracy, commercial coordination, and operational alignment. You will contribute to customer proposals, forecasting activities, and cross-functional collaboration efforts that improve predictability and customer experience. Your work will help strengthen execution consistency, support sustainable business growth, and enable effective delivery across customer programs and portfolios. What you will do: Business Management & Program Support Support business management activities for customer programs and commercial portfolios Partner with cross-functional teams to align commercial objectives with operational execution Assist in tracking program performance metrics, risks, and business deliverables Support coordination of customer-related business activities and communications Customer Proposals, Pricing & Contracting Assist in development of customer proposals, pricing analyses, and commercial documentation Support contract execution, scope management, and change control activities Help maintain pricing and proposal data within business systems and tools Financial Performance & Forecasting Support revenue forecasting and financial tracking activities for assigned programs or accounts Partner with Finance and Operations teams to maintain accurate forecasting and reporting Assist with invoicing coordination, materials reconciliation, and financial data management Maintain accurate data within Salesforce and related enterprise systems Customer & Stakeholder Coordination Build collaborative working relationships with internal stakeholders and customer teams Support alliance management activities, customer governance meetings, and reporting requirements Escalate risks, issues, and opportunities appropriately to leadership Operational Excellence & Continuous Improvement Support continuous improvement initiatives focused on efficiency, consistency, and customer experience Promote adoption of standard tools, templates, and business processes Ensure work is performed in alignment with quality, compliance, and governance expectations Cross-Functional Collaboration Collaborate with Program Management, Sales, Site Leadership, Supply Chain, Quality, and Finance teams Support execution activities that enable successful delivery of customer programs Contribute to account planning, forecasting, and operational reviews as needed How you will get here: Education Bachelor’s degree in a scientific, engineering, or business discipline required MBA or advanced business degree preferred Experience 5–8 years of experience in business management, commercial operations, finance, project/program management, or related fields Experience in pharmaceutical, biotechnology, gene therapy, or CDMO environments preferred Experience working in cross-functional and matrixed organizations preferred Knowledge, Skills, Abilities Understanding of financial forecasting, commercial support, and business operations processes Working knowledge of CDMO business operations and customer program environments preferred Strong organizational skills with ability to manage multiple priorities Effective interpersonal and communication skills Ability to collaborate across functions and contribute within matrixed teams Analytical mindset with attention to detail and data accuracy Experience using enterprise business systems such as Salesforce, planning tools, or project management platforms Self-motivated, adaptable, and customer-focused Compensation and Benefits The salary range estimated for this position based in Massachusetts is $103,100.00–$154,700.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards