Crisis Counselor

Job Description: • As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone • Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less • Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers • Serves as a mandated reporter in cases of suspected abuse or neglect • Is familiar with resources and providing information and referrals to help seekers as appropriate • Maintains accurate and detailed contact reports • Documentation must be completed in real time • Mentors volunteers during their training process and provides on-going mentorship • Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts • Attends routinely scheduled meetings for the Suicide Prevention Center Requirements: • Minimum of six months of relevant behavioral health experience • One year of experience in crisis intervention or suicide prevention strongly preferred • Possess a high school Diploma or equivalent • Be 18 years of age or older • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background • Demonstrate a high level of emotional intelligence in the process • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools • Strong typing and data entry skills required to accurately document interactions in real time • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace • Be empathetic, flexible, and adaptable to varying situations • Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays • Be reliable and able to adhere to schedules based upon program needs • Complete yearly required continuing education trainings • Have knowledge of all job specific skills including safety assessment, data collection, and triage • Goal-oriented team player with strong experience working in large and complex systems • A commitment to team objectives and Didi Hirsch philosophies • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits: • Reasonable notice provided to facilitate personal planning • Ask us about loan repayment programs you may qualify for by working at Didi Hirsch