Role Overview
We are currently seeking enthusiastic and customer-focused individuals to join our expanding remote team as Customer Experience Escape Consultants. In this role, you will support clients with travel planning assistance, reservation coordination, and trip-related services while helping create smooth and enjoyable vacation experiences.
This opportunity is ideal for individuals who enjoy working with people, staying organized, and handling details in a remote environment. Previous travel industry experience is not required, as onboarding, training, and continued support are provided.
Responsibilities
Assist clients with planning vacations, cruises, resort stays, and getaway experiences
Research travel opportunities, accommodations, transportation, and package availability using approved booking tools
Review travel confirmations and reservation details for accuracy and completion
Provide professional recommendations and customer assistance based on travel preferences, timelines, and budget goals
Communicate with clients through phone, email, and online messaging systems
Support itinerary revisions, booking updates, and customer service requests
Maintain organized travel records, customer information, and booking documentation
Participate in virtual training sessions, team meetings, and ongoing development programs
What We Provide
Remote work flexibility
Flexible scheduling structure
Training and onboarding support
Access to travel incentives, discounts, and supplier promotions
Collaborative and supportive team environment
Opportunities for long-term professional growth
Qualifications
Strong communication and customer service abilities
Ability to multitask and stay organized in a remote setting
Comfortable working with computers, online systems, and communication platforms
Reliable internet connection required
Detail-oriented and self-motivated
Must be at least 18 years old
Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain