Customer Service/ Dispatcher

Job title: Customer Service/ Dispatcher in Carrollton, TX at Zoom Drain Dallas
Company: Zoom Drain Dallas
Job description: Location: Dallas, TX
Full-time | In-Office/Remote PositionJoin Our Team at Zoom Drain Dallas!Are you a customer service professional looking for a career, not just a job? Do you enjoy helping people, solving problems, and making an impact? If so, Zoom Drain Dallas wants YOU to be part of our growing team!As a Customer Service Representative (CSR) / Dispatcher, you’ll be the first point of contact for our customers—answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.Why Join Zoom Drain? Competitive Pay + Bonus Opportunities (for booked appointments & sales)
Career Growth & Advancement (we promote from within!)
Team-Oriented Culture (supportive, positive, and rewarding)
Company Gatherings & Recognition Programs (we celebrate wins!)What You’ll Do:✅ Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
✅ Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.
✅ Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
✅ Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
✅ Encourage customer reviews – Follow up after completed jobs to build our reputation.What We’re Looking For:✔ Customer-First Mindset – You love helping people and solving problems.
✔ Strong Communication Skills – You’re clear, professional, and friendly over the phone and in writing.
✔ Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
✔ Organizational Skills – You can juggle multiple tasks without missing a beat.
✔ Tech-Savviness – Experience with CRM systems (like ServiceTitan) and social media marketing is a plus!
✔ Industry Experience – Prior experience in home services (plumbing, HVAC, electrical, etc.) is preferred.Minimum Requirements: High school diploma or equivalent
1-2 years of experience in customer service, dispatching, or client support
Ability to handle customer concerns with professionalism and positivityAt Zoom Drain Dallas, we don’t just hire employees—we invest in careers. If you’re ready to grow with a company that values your skills and dedication, apply today!Powered by JazzHR
Expected salary:
Location: Carrollton, TX
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