About the Opportunity
We are a long-standing organization focused on helping working families access supplemental and permanent benefit programs. For more than 60 years, we have worked with union members, associations, and member-based groups across North America and internationally.
Our focus is to provide clear guidance, dependable support, and a professional experience for every member we assist. Representatives work directly with members who have requested information about available benefit options, helping them understand their programs through a clear and supportive consultation process.
Responsibilities
Conduct inbound and outbound calls with members
Schedule appointments and follow-up meetings
Present benefit information through phone or virtual meetings
Assist members with basic applications and documentation
Maintain accurate records and complete required paperwork
Provide professional customer service and ongoing support
Participate in team training, quality control, and leadership development
Qualifications
Strong verbal communication skills
Friendly, professional, and customer-focused attitude
Positive, motivated, and energetic personality
Comfortable speaking with individuals and groups
Able to build strong relationships with clients and team members
Organized, reliable, and comfortable using basic computer tools
Able to work well independently and as part of a team
Customer service, sales, hospitality, or client support experience is an asset
Legally authorized to work in the United States or Canada
What We Offer
Full benefits package
Fully remote work opportunity
Flexible scheduling options
Weekly pay
Performance-based monthly bonuses
Ongoing training and mentorship
Leadership development and advancement opportunities
Opportunity to qualify for company-paid trips to destinations such as the Bahamas, Cancun, Las Vegas, and other annual convention locations