Customer Service Representative

ABC Home & Commercial Services of DFW is the largest privately owned pest control company in Texas, and they are seeking a Residential Customer Service Representative (CSR). In this role, you will ensure customers receive the best possible service by handling inquiries, scheduling appointments, and resolving concerns efficiently.

Responsibilities

• Respond to incoming phone calls in a professional and timely manner
• Effectively communicate with customers, technicians, and service managers to ensure seamless service delivery
• Provide accurate and up-to-date information to customer inquiries
• Schedule appointments efficiently and manage customer calendars effectively
• Resolve customer issues promptly and professionally, providing timely feedback to supervisors regarding service concerns
• Maintain accurate customer records and promptly update account information
• Actively contribute to team efforts and collaborate with colleagues to exceed customer expectations
• Attend mandatory meetings, training sessions, and call monitoring sessions
• Participate in assigned tasks such as month-end procedures and call reports
• Maintain a positive and professional demeanor with all customers, colleagues, and supervisors

Skills

• Prior customer service or call center experience is preferred
• Excellent organizational and prioritization skills to manage multiple tasks in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Proficiency in basic billing concepts
• Adaptability and ability to thrive in a dynamic and fast-paced work environment
• Strong computer skills, including email, instant messaging, and proficiency in various software applications
• The ability to prioritize workload, work effectively under pressure, and maintain composure when dealing with challenging situations
• Excellent written communication skills with strong attention to detail
• High school diploma or GED required
• Bilingual in Spanish is a plus
• Excellent time management skills
• Strong team player attitude
• Commitment to company values and providing exceptional customer service

Benefits

• Competitive salary with an opportunity to receive a monthly bonus.
• Health, Dental, Vision, Life Insurance, and more!
• 401(k) with company matching
• Paid Time Off (PTO)
• Comprehensive training and development opportunities.
• Work in a dynamic and supportive team environment.
• Work from home option up to two days per week after six (6) months of employment.

Company Overview