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About careerzynith – Transforming Learning Through Video‑Driven Innovation
careerzynith is a market‑leading provider of cloud‑based video content management and engagement solutions that empower colleges, universities, K‑12 schools, corporations, and government agencies to create, edit, share, and stream video‑rich learning experiences. Our platform—known as the Echosystem—enables educators to deliver active‑learning environments, conduct real‑time assessments, and drive measurable student success. With a mission to inspire transformative learning, careerzynith combines cutting‑edge technology with a deep understanding of the education ecosystem, helping institutions modernize their teaching methods and achieve strategic goals.
Why This Role Matters
As a Customer Success Manager (CSM) – Higher Education, North America, you will be the trusted advocate for our higher‑education customers after the initial sale. You will own the post‑sale journey, ensuring that each institution maximizes the value of the careerzynith platform, renews its contract, and expands its usage. Your work will directly influence customer satisfaction, retention, and revenue growth, while also shaping the future of digital learning across the continent.
Key Responsibilities
Strategic Account Management & Renewal
- Drive renewal rates and reduce churn across your portfolio of higher‑education accounts.
- Demonstrate the ROI of the careerzynith platform through data‑driven storytelling and business case development.
- Develop and execute renewal strategies that align with each institution’s fiscal calendar and strategic priorities.
Customer Adoption & Expansion
- Promote new product features, modules, and services to accelerate adoption and increase usage depth.
- Identify cross‑sell and upsell opportunities that support the institution’s learning objectives.
- Partner with sales, marketing, and product teams to launch targeted adoption campaigns.
Relationship Building & Advisory
- Serve as the primary point of contact for a portfolio of higher‑education customers, acting as a trusted advisor and strategic partner.
- Conduct regular check‑ins, executive business reviews, and health‑check meetings to understand evolving needs.
- Facilitate multi‑level relationships—from deans and provosts to faculty and IT staff—to embed careerzynith into the institution’s fabric.
Product Expertise & Advocacy
- Maintain an in‑depth knowledge of the careerzynith product suite, including new releases, roadmap updates, and best‑practice use cases.
- Deliver compelling product demonstrations and workshops tailored to specific educational challenges.
- Act as the voice of the customer within careerzynith, collaborating with product and engineering teams to influence future enhancements.
Data‑Driven Insights & Reporting
- Analyze usage data, engagement metrics, and support tickets to surface health indicators and risk factors.
- Produce quarterly business review (QBR) decks that highlight key performance indicators, success stories, and strategic recommendations.
- Leverage analytics to proactively address adoption gaps and recommend optimization strategies.
Essential Qualifications
- Education: Bachelor’s degree required; graduate degree preferred.
- Experience: Minimum 5 years in consultative sales, account management, or customer success within SaaS or cloud‑based solutions.
- Industry Knowledge: Experience in academic technology, e‑learning, or instructional design is a strong plus.
- Communication Skills: Exceptional verbal and written communication abilities; comfortable presenting to senior leadership.
- Organizational Skills: Self‑starter who can juggle multiple priorities with minimal supervision.
- Technical Acumen: Proven ability to master SaaS platforms, demonstrate product functionality, and troubleshoot technical issues.
- Tool Proficiency: Hands‑on experience with CRM and customer‑success platforms (e.g., Salesforce, Gainsight).
- Travel Flexibility: Willingness to travel to customer sites and industry events as needed.
Preferred Attributes & Competencies
- Strategic Thinker: Ability to align careerzynith objectives with customer goals, crafting win‑win success plans.
- Customer‑Centric Mindset: Deep empathy for the end‑to‑end learning journey and a passion for improving educational outcomes.
- Servant Leadership: Demonstrated track record of empowering teams and customers through expertise and support.
- Collaboration & Influence: Strong cross‑functional collaboration skills; adept at building consensus across diverse stakeholder groups.
- Drive & Resilience: High‑energy, optimistic attitude that thrives in fast‑paced, high‑performing environments.
- Analytical Insight: Comfort working with data to uncover trends, diagnose issues, and recommend actionable solutions.
Career Growth & Learning Opportunities
careerzynith invests heavily in the professional development of its team members. As a CSM, you will have access to:
- Mentorship from senior leaders in customer success, product, and education strategy.
- Continuous learning programs, including certifications in SaaS customer success, data analytics, and higher‑education technology.
- Opportunities to lead cross‑functional initiatives, such as beta‑testing new features or shaping go‑to‑market strategies.
- A clear promotion pathway toward Senior Customer Success Manager, Director of Customer Success, or Product Strategy roles.
Work Environment & Culture at careerzynith
We are a fully remote organization that values flexibility, inclusion, and high performance. Our culture is built on four pillars:
- Mission‑Driven: Every employee is an agent of transformation, helping learners achieve their full potential.
- Collaboration‑First: We believe that collective intelligence drives innovation; teamwork is celebrated across all levels.
- Inventive Spirit: Employees are encouraged to experiment, iterate, and bring breakthrough ideas to life.
- Velocity: We move at the speed of bright—rapid decision‑making, agile execution, and relentless focus on impact.
Our remote‑first policy means you can work from anywhere in the United States, preferably near a major metropolitan area to facilitate occasional in‑person collaboration and client visits. We provide the technology, tools, and support needed to stay connected, productive, and engaged.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package that includes:
- Base salary range of $80,000 – $100,000, commensurate with experience and expertise.
- Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
- Comprehensive health benefits (medical, dental, vision) and life/disability coverage.
- 401(k) plan with generous company match.
- Unlimited paid time off (PTO) to support work‑life balance.
- Professional development stipend for certifications, conferences, and training.
- Wellness programs, employee assistance resources, and a supportive remote‑work environment.
How to Apply
If you are passionate about higher education, thrive in a fast‑moving SaaS environment, and are eager to help institutions unlock the full potential of video‑driven learning, we want to hear from you. Join careerzynith and become a catalyst for educational transformation across North America.
Take the next step in your career—apply today and help shape the future of learning!
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