DAT Freight & Analytics is a next-generation SaaS technology company focused on freight and logistics innovation. They are seeking a dedicated Customer Support Representative to be the first point of contact for customers, providing support, solutions, and fostering positive relationships.
Responsibilities
- Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset
- Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary
- Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information
- Actively seek customer feedback to improve our services and products
- Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution
Skills
- Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with
- Shares opinions openly on what's working and what's not across the product, tech stack, and team processes
- Is comfortable with independently owning large features with multiple moving parts
- Seeks feedback early and often in the development process
- Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
- Identifies speed vs quality tradeoffs and balances them judiciously
- Believes diverse teams make better decisions and actively fosters a culture where every person can do their best work
- Has the ability to work in a fast-paced environment and to adapt to changing demands
- Has proficiency in using CRM software and other customer support tools (Zendesk, HubSpot, Freshdesk, etc.)
- Exhibits excellent communication skills, both verbal and written
- Has 1–3 years' experience
- You have proven experience in customer support or a related field
- You have familiarity with Fintech or the Freight industry
- You have HubSpot experience
- You are fluent in Spanish
Benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Parental Leave
- Flexible Vacation Time (FVT)
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful projects in a cutting-edge environment
- Collaborative and supportive team culture
- Opportunity to make a real difference in the trucking industry
- Employee Resource Groups
Company Overview
DAT Freight & Analytics maintains a market for truckload freight. It was founded in 1978, and is headquartered in Beaverton, Oregon, USA, with a workforce of 501-1000 employees. Its website is https://www.dat.com/.