Cybersecurity Awareness Specialist

Cybersecurity Awareness Specialist   Job Summary  The Cybersecurity Awareness Specialist plays a critical role in advancing Securitas North America’s cybersecurity culture and human risk management program. This role is ideal for a hands-on professional with direct experience using KnowBe4 (or similar platforms) who can effectively execute social engineering campaigns and transform results into meaningful insights using Excel-based analysis.  Working under the direction of the Manager, Cybersecurity Culture & Human Risk Management, you will lead the execution of phishing simulations, analyze behavioral trends, and help drive measurable improvements in user awareness and risk reduction.  This is a remote position.    Key Responsibilities  Social Engineering Campaign Execution (Primary Focus)  Execute end-to-end phishing and social engineering campaigns using KnowBe4 and other approved platforms  Design and deploy multi-channel simulations, including:   Phishing (email)  Smishing (SMS)  Vishing (voice)  Configure campaigns, including targeting, scheduling, and automated training assignments  Leverage advanced KnowBe4 functionality such as:   Smart Groups  Automated campaigns  Risk scoring and reporting dashboards  Monitor campaign effectiveness and recommend optimizations based on user behavior  Maintain accurate documentation of campaigns and results    Data Analysis & Reporting (Excel-Driven)  Analyze phishing and training data using advanced Excel techniques  Build and maintain:   Pivot tables  Reports and dashboards  Trend analyses across campaigns and user groups  Track and report on key metrics, including:   Click-through rates  Report rates  Repeat susceptibility  Training completion  Identify patterns and translate data into actionable insights for leadership  Support recurring reporting (monthly/quarterly) with clear, data-driven summaries    Cybersecurity Awareness & Training Support  Support administration of security awareness training programs  Assist in developing targeted awareness content based on campaign insights  Help deliver engaging, behavior-focused awareness initiatives  Coordinate communications, campaigns, and internal awareness efforts    Incident & Behavioral Insights  Review reported phishing emails and user submissions  Identify trends, repeat behaviors, and potential risk areas  Provide recommendations for improving user resilience and reducing human risk  Maintain records aligned with audit and compliance requirements   Collaboration  Partner with the Manager, Cybersecurity Culture & Human Risk Management  Work cross-functionally with IT, Security, HR, and Communications teams  Support awareness initiatives across the U.S., Canada, and Mexico    Minimum Qualifications  Education / Experience  Bachelor’s degree in cybersecurity, information technology, communications, or related field  OR equivalent practical experience  1-3 years of experience in cybersecurity, awareness, compliance, or human risk management    Required Technical Experience  Hands-on experience with KnowBe4 or similar phishing/simulation platforms  Demonstrated ability to execute phishing and social engineering campaigns  Strong proficiency in Microsoft Excel, including:   Pivot tables  V-lookups  Data analysis and reporting  Experience analyzing and interpreting user behavior or awareness metrics    Preferred Qualifications  Experience supporting security awareness or human risk management programs  Familiarity with:   Microsoft Defender  Microsoft 365 tools  Relevant certifications such as:   SANS Security Awareness Professional (SSAP)    Core Competencies  Strong analytical and data interpretation skills  High attention to detail and organizational skills  Strong written and verbal communication abilities  Ability to make training recommendations based off of data  Ability to manage multiple campaigns and deadlines in a remote environment  Self-starter with the ability to work independently and collaboratively    What Makes You Successful in This Role  You are a KnowBe4 power user or similar platform equivalent who understands how to run and optimize campaigns  You are comfortable working in Excel and enjoy analyzing data trends  You understand how human behavior impacts cybersecurity risk  You can connect campaign outcomes to real improvements in user awareness and security posture    Securitas is committed to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.     Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include:  Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.  Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.