Job Description:
Title: Director, Auto Finance Solutions,Vehicle Values
Location: Remote - USA
Reports to: VP Customer Solutions
Vacancy: This is a newly created position
The Role:
We’re seeking a strategic and analytical leader to drive sustainable growth by delivering automotive data solutions that create measurable customer value, strengthen long-term client relationships. Champion excellence in solution delivery, partner across the business to accelerate revenue and retention, and elevate our market influence through expertise, innovation, and strategic engagement.
The Impact You Will Have in This Role:
As the Director Auto Finance Solutions, you will play a pivotal role in informing JD Power’s strategic direction. Your insights will directly influence our growth strategy, product development, marketing positioning, and sales enablement. By embedding product knowledge and competitive intelligence into core business processes, you’ll help sharpen our market edge and accelerate innovation.
What You’ll Be Doing in This Role:
Supporting the Customer Success team in achieving the gross retention goals by
Meeting SLAs by customer segmentation level for Solution Delivery across our 600+ hundred accountsEnsure that we add value to our solutions each year to support annual pricing
Address any solution related drivers of attrition
Supporting the Sales team in achieving the new business goals by
Helping them to identify cross-sell/up-sell opportunities
Helping them identify white space opportunities for selling-in existing products – this is especially true for the automotive data products
Developing new solutions that can be sold into existing accounts and enable us to add new clients.
Working with the Marketing team to help achieve our financial goals by:
Ensuring we have a 12-month campaign plan that supports both our gross retention and new business goals
Developing content for regular communication with our customer communities
Ensuring that our solutions are properly represented on the J.D. Power website
Working with the PR team to develop press releases and content for media outreach
Working with the Product team to help achieve our financial goals by:Supporting New Product Development and Product enhancements
Articulating client needs for new solutions
Identify competitive challenges and opportunities
Qualifications of this Role:
Bachelor’s Degree, Master’s Degree preferred
Extensive automotive finance experience industry preferred.
Background in automotive finance operations preferred.
Strong understanding of Used Vehicle Values and Residual values preferred
Strong analytical, strategic thinking, and communication skills
Proven ability to influence and collaborate across business units
Comfortable navigating ambiguity and driving clarity in fast-paced environments
This position has a starting salary range of $140,000 - $160,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Company Mission
Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.
Our Values
We POWER Our Customer's Success
We are Innovative, Collaborative and Grounded in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to
[email protected].
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.