Director of Warehouse Operations

Mission Statement: We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it. Job Summary The Director of Warehouse Operations is responsible for the end-to-end performance, execution, and governance of all third-party logistics (3PL) partners, including warehousing, fulfillment, transportation support, and inventory management. This role ensures outsourced operations deliver against service, cost, quality, and compliance expectations while maintaining strong operational discipline and data integrity across the network. This leader serves as the primary owner of 3PL execution, acting as the bridge between physical warehouse operations, system data, financial accuracy, and customer service outcomes. Success in this role requires strong operational leadership, deep understanding of warehouse and inventory processes, and the ability to enforce standards with external partners.Job Details Key Responsibilities  3PL Performance & Vendor Management  Own day-to-day and strategic performance of all 3PL partners across warehousing and fulfillment operations  Establish, track, and standardize KPIs across all 3PL sites, including service levels, cost performance, inventory accuracy, and productivity  Lead regular performance reviews, audits, and business reviews with 3PL leadership  Ensure compliance with contractual obligations and SLAs; drive corrective actions when performance falls short  Serve as the primary escalation point for operational, service, or execution issues impacting customers or inventory integrity    Inventory Management & Control  Ensure accurate, timely, and consistent inventory execution across all 3PL-operated facilities  Oversee and enforce cycle count programs, physical inventories, reconciliation processes, and variance investigation standards  Drive root-cause analysis and corrective action for inventory discrepancies, shrink, damage, and loss  Monitor inventory health, including aging, excess, damaged inventory, and disposition processes  Partner closely with Planning and Finance to validate inventory levels, resolve discrepancies, and support financial close and audit readiness  Improve inventory visibility, traceability, and system integrity across WMS, ERP, and reporting platforms    Operational Execution & Standardization  Drive standardization of operating procedures, reporting, and workflows across all 3PL sites  Ensure consistent execution of inbounding, storage, picking, packing, and shipping processes  Lead root-cause analysis for operational failures and service defects and ensure timely corrective action  Support capacity planning, peak readiness, and contingency planning in partnership with Transportation and Planning teams    Data, Systems & Reporting  Ensure accuracy and integrity of operational and inventory data provided by 3PL partners  Validate WMS and TMS outputs, reporting, and interfaces with internal systems  Establish clear, executive-ready dashboards and reporting that highlight performance trends, risks, and unresolved issues  Reduce reliance on manual workarounds and inconsistent reporting practices across the network    Cross-Functional Collaboration  Partner with Supply Chain Planning, Transportation, Customer Service, Finance, and Distribution teams to align on inventory flow, service expectations, and operational priorities  Translate operational realities into clear insights and recommendations for senior leadership  Ensure alignment between physical execution, system data, and customer-facing commitments    Continuous Improvement  Lead initiatives focused on improving service levels, cost efficiency, throughput, and operational discipline  Drive improvements in warehouse execution, inventory accuracy, and process compliance  Advance operational maturity through stronger governance, standard work, and accountability across 3PL partners  Promote a culture of ownership, transparency, and continuous improvement    Key Performance Indicators  Operational KPIs  Order accuracy and on-time shipment performance  Cost per order / cost per unit shipped  Productivity and throughput metrics  Dock-to-stock and cycle time performance  Inventory & Compliance KPIs  Inventory accuracy and reconciliation performance  Cycle count compliance and variance resolution time  Shrink and loss rates  Inventory aging and disposition cycle time  Audit results and corrective action closure rate    Qualifications  Bachelor’s degree in Supply Chain, Operations, Business, or related field  8–12+ years of experience in distribution, logistics, or 3PL management  Proven experience managing outsourced warehousing or multi-site logistics networks  Strong understanding of warehouse operations, inventory control processes, and WMS/ERP systems  Demonstrated ability to hold external partners accountable to performance standards  Strong analytical, communication, and leadership skills  Willingness to travel regularly to 3PL sites  Agency Disclaimer: Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.