About SpinCore Group
Established in 2025, SpinCore Group emerged from the strategic merger of two complementary forces: the team behind Hard Rock Casino NL, a fast-growing brand in the Dutch market, and a seasoned Belgian operator behind well-known platforms including Blitz.be and SuperGame.be.
This alliance united deep industry experience with bold ambition, driven by a shared commitment to creating lasting value in regulated gaming environments. With strong foundations in the Netherlands and Belgium, our mission is to become a trusted name for players, blending global scale with a locally rooted approach in every market we enter.
Role overview
We are looking for a motivated Customer Service Agent to join our Dutch-market team. As the first point of contact for our players, you will handle a wide range of queries related to accounts, payments, bonuses and gameplay via live chat and email and telephone.
You provide high-quality service, think in solutions and actively contribute to a safe and positive player experience. In addition to supporting Dutch customers, you will communicate in English with internal departments and may occasionally assist with queries from other markets such as Belgium.
You will work in a 5-day shift rotation, including evenings, weekends and public holidays. Shifts are scheduled between 08:00 and 02:00.
What you'll be doing
Handling customer queries and complaints via live chat, email and telephone
Delivering fast and accurate first-time resolutions
Investigating customer issues thoroughly and escalating where necessary
Liaising with internal departments in English to resolve customer queries
Correct use of internal systems and tools
Adhering to internal policies, procedures and licensing requirements
Actively promoting Responsible Gaming
Identifying recurring issues and contributing to process improvements
What you bring
Fluent in Dutch, both written and spoken
Strong command of English for internal communication
Excellent communication skills and a customer-first mindset
Ability to remain calm and effective in a fast-paced environment
Independent, proactive and solution-oriented
Solid digital skills;
Previous experience in customer service or iGaming is a plus, but not required
Affinity with online entertainment and regulated industries
Nice to have
Experience working within a regulated gaming environment
Familiarity with responsible gambling practices and regulatory requirements
Knowledge of the Dutch iGaming landscape
What we offer
Full-time position within an international organisation
Competitive salary
100% remote or work from our Malta office if preferred
Career development opportunities and internal training
Focus on employee well-being and professional growth
Opportunity to work for a strong, recognisable brand in a regulated market