At careerzynith, we're a vibrant, mission-driven organization that empowers schools across the nation through innovative and engaging fundraising services. We're committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We're a fun and exciting place to work, where every day brings new opportunities to make a difference!
**Join Our Team and Help Us Achieve Our Mission**
We're excited to announce an opportunity for an Associate Customer Success Manager to join our Gear team. As a key member of our team, you'll play a vital entry-level role supporting school clients and learning the ropes of spiritwear order management. This position is designed as a training track to prepare you for a fully independent Customer Success Manager (CSM) role. If you're detail-oriented, client-focused, and excited to kick-start your career in customer success, we want to hear from you!
**About the Role**
As an Associate Customer Success Manager, you'll assist experienced CSMs with key administrative tasks, order tracking, and internal coordination—all while building meaningful relationships and developing the skills to own client campaigns. With a strong growth mindset and a passion for hands-on learning, you'll help ensure our schools have an excellent experience from start to finish.
**Key Responsibilities:**
* Participate in a structured training program to prepare for the CSM role
* Shadow and learn from experienced CSMs in client communication, order management, and sales strategy
* Manage administrative aspects of spiritwear orders: quotes, mockups, invoices, and timelines
* Communicate with internal teams (design, product, operations) to ensure order accuracy and progress
* Support client accounts during team absences and begin taking ownership of simpler campaigns
* Maintain accurate records and support reporting on orders, client activity, and team performance
* Collaborate cross-functionally with sales, product, and creative teams to strengthen processes
* Contribute to the efficiency and scalability of the Gear team by reducing turnaround time and boosting team capacity
**What We're Looking For:**
* Bachelor's degree (or pursuing one) or equivalent work experience
* Clear, confident communication skills—both written and verbal
* Detail-oriented mindset with strong organizational skills
* Ability to take initiative and follow through reliably
* Adaptability and openness to feedback in a fast-paced environment
* Enthusiasm for learning and a desire to grow within the customer success field
**Our Work Environment:**
* Technology: A MacBook for your time at careerzynith & a monthly phone allowance
* Benefits: Medical, Dental, and Vision insurance, plus 401k matching
* Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave
**Compensation:**
* $35,000-$40,000 base pay + commission
**Why Join careerzynith?**
* We're a fun and exciting place to work, where every day brings new opportunities to make a difference!
* We're committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world.
* We offer a comprehensive training program to prepare you for a fully independent CSM role.
* We're passionate about helping schools across the nation through innovative and engaging fundraising services.
**Ready to Join Our Team?**
If you're excited about this opportunity and want to join our team, please submit your application. We can't wait to hear from you!
**Apply Now!**