Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you thrive in a team-oriented setting where every interaction matters? If so, we invite you to join the careerzynith team as an Aviation Customer Service Agent – Part-Time – Denver International Airport. As a key member of our Concierge Team, you will play a vital role in ensuring that international arriving passengers have a seamless and enjoyable experience at one of the world's busiest airports.
**About careerzynith**
careerzynith is a leading organization in the aviation industry, committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. Our team of over 11,000 talented individuals is dedicated to making a positive impact on our community and the world.
**What You'll Do**
As an Aviation Customer Service Agent, you will be responsible for delivering exceptional service to customers traveling through our airport, specifically those arriving from international destinations. Your primary duties will include:
* Assisting customers as they pass through the Federal Inspection Service (FIS) facility by managing various queue lines and ensuring customers have the necessary documentation needed for the customs process.
* Providing meet & assist/concierge services to guests of the airport and large groups needing assistance.
* Assisting at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding, etc.
* Serving as a "Brand Ambassador" for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations.
* Demonstrating a positive attitude, flexibility, reliability, and accountability in everyday assignments, special projects, and initiatives.
* Providing assistance to and ensuring international arriving passengers flow efficiently throughout various queue lines throughout the Federal customs clearance process.
* Providing an elevated experience when performing meet and assist and concierge-style services.
* Supporting a variety of airport and employee-related events, including meeting and greeting guests and coordinating logistics as required.
* Working closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
* Monitoring airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and reporting issues to the appropriate authority.
* Proactively providing assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes.
* Utilizing a variety of technology devices to assist customers with information requests and maintaining a current level of knowledge about DEN by attending training, airport briefings, and meetings with managers, supervisors, and stakeholders.
* Representing Customer Service at daily operational meetings with other airport operational organizations, airlines, Transportation Security Administration (TSA), and contract security providers as needed.
* Maintaining a thorough knowledge of airport services and resources to successfully assist the traveling public.
**About You**
We are looking for an experienced customer service professional who is passionate about delivering exceptional experiences and working in a fast-paced environment. Our ideal candidate will have:
* Three (3) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry.
* Professional-level experience in using Microsoft Outlook or Microsoft Word.
* Strong oral communication skills.
* Bilingual – German, Spanish, French, Russian, or Japanese a plus.
* Availability requirements: Schedule flexibility, with the ability to work evenings, weekends, and Holidays. Part-time positions are 20-39 hours per week based on business/operational need.
* They are non-benefitted positions that are at-will. Position participates in a seniority-based shift bid.
* Hours of availability required 6:00 AM – 11:00 PM. Availability to extend and change shifts with short notice.
**Required Minimum Qualifications**
* Education: Graduation from high school or possession of a GED Certificate.
* Experience: Three years of customer service work for airlines, call centers, hospitality, ground transportation, or customer service-related industries.
* Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
* Licensures: Possession of a valid driver's license.
**What We Offer**
* Competitive pay: $25-29/hour.
* Opportunities for growth and development.
* A dynamic and inclusive work environment.
* A chance to make a positive impact on our community and the world.
**How to Apply**
Ready to join our team? Click the link below to apply now and we'll be in touch soon!
**Simple Application Process**
Our application process is easy and straightforward. Simply click the link above to apply now and we'll be in touch soon. We look forward to hearing from you!