At careerzynith, we pride ourselves on being a leader in the human services field, providing cutting-edge solutions for complex operations. As a family-owned and operated business, we consider our employees and clients an extended family, working together to make a meaningful impact. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We're a multi-state operation with a staff of over 650 employees, and we're committed to providing an optimal atmosphere for career growth and achievement.
**Job Overview**
We're seeking an experienced Bilingual Customer Service Representative to join our team in a remote work-from-home assignment. As a key member of our inbound call center, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and/or extraordinary calls, and performing other duties as assigned. If you're a motivated and client-focused individual with excellent communication skills, we encourage you to apply.
**Key Responsibilities**
* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
* Categorize all calls received in one of the categories provided
* Record any abusive and/or extraordinary calls
* Perform other duties as assigned, including data entry and keyboarding tasks
* Maintain a general understanding of policies and procedures
* Possess strong oral and written communication skills
* Exhibit excellent interpersonal skills using tact, patience, and courtesy
**Essential Qualifications**
* High School Diploma or equivalent required
* At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
* Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
* Proficient in data entry skills, including keyboard, mouse, and 10-key pad
* Ability to type a minimum of 35 WPM (typing test will be administered during the interview process)
* Basic knowledge of Microsoft Office
* Fluent in English and Spanish
**Preferred Qualifications**
* Experience working in a call center environment
* Familiarity with customer service software and technology
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
**Remote Work Requirements**
* Quiet and distraction-free place in your home to work at a desk/table
* Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber)
* Smartphone with Android OS or iPhone for user authentication
**Training and Support**
* Self-directed training approach, allowing you to read materials and complete training modules at your own pace
* Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance
**Compensation and Benefits**
* Competitive hourly rate of $14.50
* Full-time day shifts only (between 10am CST and 10pm CST), including at least one weekend day
* Medical, dental, and vision benefits after 30 days of enrollment
* 401(k) plan
* Paid Time Off (PTO) accrual on your first day
* Health club reimbursements
* Career growth opportunities
* Fun and supportive virtual work environment
* Coworkers who feel like family
**Perks**
* Work from home in a quiet and distraction-free environment
* 3-week virtual paid training
* Set schedule
* Wear your PJs, fuzzy socks, slippers, or flip flops to work
* Exciting, fun, and supportive virtual work environment
* Coworkers who feel like family; we celebrate you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and a drug-free workplace. We're committed to providing a diverse and inclusive work environment that values and respects all employees.
**How to Apply**
If you're a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.