Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith as an Experienced Customer Advocate in our Contact Center. As a key member of our team, you will play a vital role in providing world-class customer service to our valued clients, while also driving business growth and innovation.
**About careerzynith**
careerzynith is a leading provider of comprehensive oral health care benefits, serving millions of enrollees across the country. With a rich history dating back to 1955, we have built a reputation for excellence, innovation, and a commitment to our customers and employees. Our mission is to safeguard the health and financial stability of our employees and their loved ones, while fostering personal growth and holistic wellbeing.
**The Role**
As an Experienced Customer Advocate, you will be the primary point of contact for telephone, written, or electronic inquiries from customers. Your responsibilities will include:
* Communicating information regarding claims status, eligibility, and benefits to office professionals, groups, covered members, and brokers, providing superior customer service at all times.
* Documenting each customer encounter or resolution in our computer tracking system.
* Accurately completing call tracking and contact service forms and routing them to the appropriate department.
* Identifying and reporting any critical or reoccurring customer service issues to your Supervisor.
* Participating in training programs, as designated.
**Key Qualifications**
* High School Diploma or GED is required.
* 6+ months of customer service experience within a call center or high-volume customer contact environment is required. You must be able to pass our position test(s).
* Exceptional customer service skills, with a proven track record of delivering high-quality service in a fast-paced environment.
* Ability to handle constant customer contact through forced workflow distribution.
* Interpersonal and communications skills to work effectively with a variety of customers and levels of staff.
* Strong organizational/time management skills and multi-tasking abilities.
* Ability to maintain confidentiality of internal and external customer information.
* Ability to perform basic mathematical calculations.
* Ability to understand and retain detailed information.
* Ability to problem solve and use critical thinking skills.
* Ability to deescalate customer calls and handle conflict resolution.
* Ability to prioritize and follow through.
* Knowledge of or ability to learn basic dental terminology and procedures.
* Must be able to work overtime as required.
* PC skills, including internet and windows-based applications.
**What We Offer**
* Competitive base and incentive pay.
* 401(k) with robust matching and non-matching contributions.
* Rich medical and pharmacy benefits.
* 100% employer-paid dental and vision benefits.
* Holistic wellbeing program with deep financial incentives.
* Generous paid time off, plus 12 paid holidays and your birthday off.
* Culture of growth and learning: career development, tuition reimbursement, recognition program.
* Family support: adoption assistance, fertility treatment, child, elder, and pet care assistance.
* Social responsibility and volunteer opportunities.
* Employee discount program.
**Work Environment and Culture**
careerzynith is committed to building an inclusive and diverse workplace, where every employee feels valued, respected, and empowered to succeed. Our Contact Center is a dynamic, fast-paced environment where you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. We offer a range of benefits and perks to support your physical, emotional, and financial wellbeing, including:
* Flexible work arrangements, including hybrid remote work options.
* Collaborative, team-based work environment.
* Opportunities for professional growth and development.
* Recognition and rewards for outstanding performance.
* Access to cutting-edge technology and tools.
* Comprehensive training and onboarding program.
**How to Apply**
If you are a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to building and maintaining a diverse and inclusive workplace for all employees. We are proud to be an affirmative action employer and welcome applications from qualified candidates of all backgrounds.