**Join careerzynith's Distributed-First Team and Unlock Your Potential**
Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, remote work environment where innovation and collaboration drive success? Look no further! careerzynith is seeking an experienced Customer Advocates Manager to oversee our billing and licensing customer support department, ensuring that our team delivers the highest level of customer service possible.
**About careerzynith**
careerzynith is a leading player in the Software Development market, revolutionizing the way teams collaborate and work together. Our software products empower teams to achieve their goals, and our culture is built on the principles of inclusivity, diversity, and innovation. As a distributed-first company, we believe that everyone should have the freedom to work from anywhere, at any time, while still being part of a vibrant, global community.
**The Role**
As a Customer Advocates Manager at careerzynith, you will be responsible for leading a team of customer advocates and team leads, handling daily operations, and driving process improvements. Your expertise will enable you to offer in-depth insights into operational customer service models, and your responsibilities will involve:
* Recruiting and onboarding top-tier talent to grow your team and uphold a customer-first culture
* Handling customer escalations and working regularly with stakeholders from other continents
* Managing daily operations, including team stand-ups, workload distribution, target setting, and cross-team coordination
* Seeking to improve and standardize different customer advocate processes in collaboration with relevant stakeholders
**Qualifications**
To succeed in this role, you will need:
* Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role
* Bachelor's degree, preferably in Business Administration, Management, or a related field
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and proficiency in customer service software and tools
* Strong leadership qualities, ability to work under pressure, and a customer-centric mindset
**Preferred Qualifications**
While not required, experience in a similar industry or with similar products/services, familiarity with CRM systems and practices, and a proven track record in coaching and developing people will be highly valued.
**More about You**
We're looking for someone who:
* Has over 3 years of experience in effectively leading and inspiring high-performing customer service teams
* Has demonstrated experience in coaching and developing people, managing an operations team, and possessing excellent analytical capabilities
* Has a proven track record in coaching and cultivating individuals, possessing and demonstrating strong analytical skills
* Operates daily with a sense of urgency to get things done
* Has experience developing and scaling customer service teams from the ground up
**More about Our Team**
Our Customer Advocate team is the first point of contact for our awesome customer base, dedicated to solving problems and improving relationships. We work hard to analyze interactions and communication to ultimately improve our customers' purchasing experience. Our team is passionate about delivering exceptional customer experiences and is committed to upholding a customer-first culture.
**Compensation**
At careerzynith, we strive to design equitable, explainable, and competitive compensation programs. Our base pay ranges for this role are:
* Zone A: $138,200 - $165,800
* Zone B: $124,400 - $149,300
* Zone C: $114,700 - $137,600
This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit [go.careerzynith.com/payzones](http://go.careerzynith.com/payzones) for more information on our geographic pay zones.
**Our Perks & Benefits**
careerzynith offers a variety of perks and benefits to support you, your family, and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit [go.careerzynith.com/perksandbenefits](http://go.careerzynith.com/perksandbenefits) to learn more.
**About careerzynith**
careerzynith is a company that is motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all careerzynithians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
**To Learn More**
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit [go.careerzynith.com/crh](http://go.careerzynith.com/crh).
**Apply Now**
Ready to join careerzynith's distributed-first team and unlock your potential? Apply now to become our next Customer Advocates Manager!