At careerzynith, we're passionate about empowering individuals to look and feel their best through scientifically advanced skincare solutions. As a leading evidence-based clinical skin care company, we're committed to delivering exceptional products and unparalleled customer experiences. We're now seeking a friendly and skilled Customer Care Agent to join our team and help us achieve our mission of helping the world to Age Later.
**About careerzynith**
careerzynith is the fastest-growing skincare brand in the industry, with a presence in over 60 countries worldwide. We're known for our innovative approach to skincare, consistently producing the latest anti-aging, balancing, hydrating, and illuminating technologies. Our team is dedicated to helping people achieve their skincare goals, and we're excited to welcome a new team member who shares our passion for skincare and customer care.
**Key Responsibilities**
As a Customer Care Agent at careerzynith, you'll be responsible for:
* Providing exceptional customer service through phone, email, and chat, with a positive energy that people can feel
* Learning about our skincare products to become a skincare guru and educate customers about our monthly promotions with a consultative sales approach
* Resolving customer issues with care and attention to detail, while maintaining accurate service tickets
* Identifying trends in feedback to help improve the careerzynith experience
* Working collaboratively with sales, marketing, and warehouse teams to address customer feedback and improve service delivery
* Processing orders, returns, and exchanges with ease, making it a seamless experience for customers
* Maintaining accurate records and data, using tools like Zendesk and Microsoft Outlook/Teams
**Essential Qualifications**
To be successful in this role, you'll need:
* A minimum of 2 years of customer service experience, with a passion for skincare and helping people feel fabulous
* Excellent communication skills, with the ability to engage customers and colleagues alike
* A team player mindset, with a dash of independence and initiative-taking attitude
* Strong selling skills, with the ability to adapt to a fast-paced environment
* Familiarity with multiple computer programs and screens, including online databases and internet-based systems
* Ability to work independently, with a positive energetic attitude and a focus on career growth
**Preferred Qualifications**
While not required, we're looking for candidates with:
* Experience in skincare, spa, or medical brands
* A Licensed Esthetician certification (not a requirement)
* Knowledge of SAP, Shopify, and/or CRM software
* Experience with phone systems software
**What's in it for YOU**
As a Customer Care Agent at careerzynith, you'll enjoy:
* Working with the #1 Spa & Salon Professional Skincare Brand (Kline & Co, 2024 Professional Skincare U.S. report)
* Immersing yourself in the world of advanced skincare with a team that's enthusiastic about being skinspired
* A collaborative work environment where your ideas matter
* Discounts on careerzynith skincare products to keep your glow game strong
* A benefits package designed to support your well-being
* Balance your work life with a mix of office and remote options
* Advance your career in a dynamic and supportive environment
* Take part in fun company-wide activities, whether virtual or in person, to connect with your team
**Benefits**
careerzynith offers a comprehensive benefits package, including:
* 9 Paid Holidays
* Medical, Dental, Vision, and Life Insurance (after 30 days of employment)
* 401(k) (after one year of service)
* Employee Corporate Discount Program
* PTO (Paid Time Off)
**Job Type**
This is a full-time position, with a day shift schedule.
**Pay**
The hourly rate for this position is $19.00 per hour.
**Work Location**
This is a remote position, with the flexibility to work from home.
**How to Apply**
If you're a skincare enthusiast with a passion for customer care, we'd love to hear from you! Apply now to join the careerzynith team and help us achieve our mission of helping the world to Age Later.