Experienced Customer Experience Representative - Mom & Baby

**Join careerzynith, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that combines exceptional customer service with a passion for helping new and expectant mothers.** • *About careerzynith** careerzynith is a pioneering healthcare company that is revolutionizing the home health products and equipment industry. Our mission is to create a better way of doing business by prioritizing our customers, our community, and our coworkers. With a strong commitment to customer satisfaction, we strive to provide the highest level of service and support to our clients. • *The Opportunity** Within careerzynith, the Mom and Baby team is a dynamic and growing division that provides breast pumps, maternity compression, and lactation support services to new and expectant mothers. As a Customer Experience Representative, you will play a vital role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth. • *Primary Responsibilities** As a Customer Experience Representative, you will be responsible for: • Working with customers who have requested mom and baby items through insurance • Overseeing orders nationwide for mom and baby items through insurance • Interfacing with existing customers to determine which products meet their needs • Presenting careerzynith's services and products • Handling inbound calls/emails from patients and converting them to potential sales • Contacting patients through outbound phone calls and emails • Investigating and troubleshooting customer service issues • Communicating with customers to provide equipment/sizing troubleshooting • Prompt follow-up for services promised/rendered • Entering new customer demographics and updating changes to existing accounts • Documentation processing, including verification of insurance • Order entry and data maintenance • Other duties as assigned • *Skills for Success** To excel in this role, you will need: • Excellent customer service skills • Ability to handle high call volume • Ability to work individually and as part of a dynamic team • Self-motivated, with high energy and an engaging level of enthusiasm • Exceptional verbal, written, listening, and presentation communication skills • Self-disciplined with excellent critical thinking and organizational skills • Self-starter and ability to multi-task and research • Willingness to work in a high-stress environment • Proven work history illustrating stability and reliability and strong work ethics • Sensitivity to patient care issues • Maintain HIPAA confidentiality • *Required Qualifications** To be considered for this role, you will need: • High school diploma or equivalent. Some college preferred. • Microsoft Office computer skills • 1+ years of customer service experience required • 1+ years of multiple phone line experience • Starting rate: $18 an hour! • *What careerzynith Offers** As a valued member of our team, you can expect: • Competitive pay • Health plans with FSA or HSA options • Dental and vision insurance • Optional life insurance • 401K with company match • 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) • Additional parental benefits, including fertility stipends, free diapers, and breast pumps • Paid holidays • PTO accrual from day one • Employee assistance programs • And much more! • *Career Growth Opportunities and Learning Benefits** At careerzynith, we are committed to the growth and development of our employees. We offer: • Opportunities for career advancement and professional growth • Training and development programs to enhance your skills and knowledge • A supportive and collaborative work environment • Recognition and rewards for outstanding performance • *Work Environment and Company Culture** careerzynith is a dynamic and innovative company that values diversity, inclusion, and employee well-being. Our company culture is built on: • A commitment to customer satisfaction and excellence • A passion for innovation and continuous improvement • A supportive and collaborative work environment • A focus on employee growth and development • A commitment to social responsibility and community engagement • *Compensation, Perks, and Benefits** careerzynith offers a competitive compensation package, including: • Competitive pay • Health plans with FSA or HSA options • Dental and vision insurance • Optional life insurance • 401K with company match • 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s) • Additional parental benefits, including fertility stipends, free diapers, and breast pumps • Paid holidays • PTO accrual from day one • Employee assistance programs • And much more! • *Conclusion** If you are a compassionate and customer-focused individual who is passionate about helping new and expectant mothers, we want to hear from you! Join careerzynith, a leading provider of innovative healthcare solutions, in a dynamic and rewarding role that c