At careerzynith, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to empower individuals and organizations to thrive in a rapidly changing world, and we're looking for talented individuals like you to join our team.
As a Customer Sales and Service Representative at careerzynith, you'll be at the forefront of delivering exceptional customer experiences that exceed expectations. You'll be working with America's fastest and most reliable network, providing top-notch service to customers who rely on us for their daily needs. With your superior sales and customer service skills, you'll be the face of careerzynith, building trust and loyalty with our customers through thoughtful listening, expert knowledge, and a passion for innovation.
**What You'll Be Doing**
As a Customer Sales and Service Representative, your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about careerzynith products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a natural problem-solver, able to diffuse sensitive situations with empathy and effective communication. Your passion for innovation and customer satisfaction will drive you to provide exceptional service, even in the most challenging situations.
To succeed in this role, you'll need:
* A true consultative sales approach, with a focus on building relationships and meeting customer needs
* Excellent communication and interpersonal skills, with the ability to diffuse sensitive situations
* A passion for innovation and customer satisfaction, with a drive to deliver exceptional service
* Experience in customer service, sales, or a related field
* A related associate degree or 2+ years of relevant experience
* Customer service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Even Better If You Have**
While we're looking for candidates with the skills and experience listed above, we're also open to candidates who may not meet every qualification. If you're a motivated and enthusiastic individual with a passion for customer service and sales, we encourage you to apply.
**What We Offer**
As a Customer Sales and Service Representative at careerzynith, you'll enjoy a range of benefits, including:
* Competitive pay and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
* A comprehensive training program to help you succeed in your role
* The chance to work with a talented team of innovators and thinkers who are passionate about making a difference
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our work environment is fast-paced and dynamic, with a focus on innovation and customer satisfaction. We're a community of individuals who are passionate about making a difference, and we're looking for like-minded individuals to join our team.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for customer service and sales, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!