Join careerzynith, a leading provider of innovative solutions in the automotive industry, as we seek an experienced and dynamic Customer Service Lead to join our team in Azusa, CA. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth.
**About careerzynith**
careerzynith is a forward-thinking company that is dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. With a strong presence in the automotive industry, we are committed to providing our customers with the best possible service and support. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our customers.
**Job Responsibilities**
As a Customer Service Lead at careerzynith, you will be responsible for leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth. Your key responsibilities will include:
* Leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth
* Learning all customer service, branch manager, and company-related tasks and responsibilities
* Understanding the full scope of the business and identifying opportunities for improvement
* Assisting with daily operations, including tracking and reviewing monthly customer satisfaction scores and finding corrective action or seeking ways for improvement
* Ensuring all staff follows company procedures per training manuals and company requirements, and initiating any disciplinary action when necessary
* Ensuring drivers are following vehicle maintenance requirements and schedules
* Tracking and charting monthly ISO Quality Objectives and seeking corrective or preventive action when appropriate
* Helping answer customer calls and ensuring company meets quality objective of 5% or lower call center abandonment rate daily
* Helping review open orders, open returns, open delivery notes, and other reports daily to ensure all operational requirements are fulfilled
* Assisting the Operations Manager on creating and developing yearly competency forms to staff and ensuring training is completed per scheduled date
* Monitoring training and conducting training competency tests to ensure training is retained and properly executed
* Assisting the Operations Manager with preparing daily/monthly sales reports for upper management and addressing ideas or concerns during monthly staff meetings
* Assisting the Operations Manager with training new hires for the team
* Assisting with closing the register and/or daily accounting logs
* Assisting with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity
* Assisting the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches
* Resolving and troubleshooting escalated customer service issues
**Essential Qualifications**
* 2+ years of experience in a customer service or leadership role
* Strong communication and interpersonal skills
* Ability to type 60+ WPM
* High school diploma or equivalent required; bachelor's degree preferred
* Experience working in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
* Strong attention to detail and organizational skills
* Ability to work in a dynamic and ever-changing environment
**Preferred Qualifications**
* Experience working in the automotive industry
* Experience with customer relationship management (CRM) software
* Experience with data analysis and reporting
* Experience with training and development programs
* Experience with process improvement and quality control
* Certification in customer service or leadership
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to type 60+ WPM
* High level of accuracy and attention to detail
* Strong problem-solving and analytical skills
* Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
* Strong attention to detail and organizational skills
* Ability to work in a dynamic and ever-changing environment
* Strong customer service skills and ability to resolve customer complaints
* Ability to work in a fast-paced environment with multiple priorities
* Strong analytical and problem-solving skills
* Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to providing our employees with opportunities for career growth and development. As a Customer Service Lead, you will have the opportunity to:
* Develop your leadership skills and take on new challenges
* Work with a dynamic and experienced team to drive business growth
* Participate in training and development programs to enhance your skills and knowledge
* Take on new responsibilities and contribute to the success of the company
* Work in a fast-paced and ever-changing environment with multiple priorities
* Develop your analytical and problem-solving skills
* Work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
**Work Environment and Company Culture**
careerzynith is a dynamic and fast-paced company that is committed to providing our employees with a positive and supportive work environment. Our company culture is built on the following values:
* Customer focus: We are committed to providing exceptional customer service and support
* Innovation: We are committed to delivering innovative solutions that meet the evolving needs of our customers
* Collaboration: We are committed to working together as a team to drive business growth and success
* Integrity: We are committed to acting with integrity and ethics in all our business dealings
* Respect: We are committed to treating our employees, customers, and partners with respect and dignity
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package that includes:
* Salary: $20-$25 per hour, depending on experience
* Benefits: medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more
* Perks: flexible work schedule, paid time off, and opportunities for career growth and development
**How to Apply**
If you are a motivated and experienced customer service professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.