At careerzynith, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in shaping the way we interact with our clients, providing top-notch support that sets us apart from the rest. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions, dedicated to empowering our customers to achieve their goals. With a strong focus on customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences. As a fully remote Customer Service Representative, you'll be part of a vibrant team that's passionate about making a difference.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Michigan. As a key member of our customer service team, you'll be responsible for providing top-notch support to our clients, resolving issues efficiently, and ensuring that every interaction is a positive one. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply.
**Key Responsibilities**
* Answer incoming calls from REALTORS, technicians, and homeowners, providing timely and effective solutions to their queries
* Make determinations on appliances, filing claims within our terms and conditions
* Collaborate with internal teams to resolve complex issues and ensure seamless customer experiences
* Utilize your problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner
* Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support
* Participate in ongoing training and development programs to enhance your skills and knowledge
**Position Details**
* **Job Title:** Customer Service Representative
* **Location:** Michigan - Full-time - Remote
* **Training Hours:** Monday-Friday (8:00 a.m. - 5:00 p.m. for 8 weeks)
* **Shift:** Mid-Shift (12:00 p.m. - 10:00 p.m.) (Varying shifts; must have open availability)
* **Wage:** $14.00 per hour (Attendance bonuses)
* **Job Level:** Entry Level with excellent opportunities for pay increases and promotions
**What Makes This Position Great?**
* **Paid Training and Holidays:** Enjoy comprehensive training and paid holidays to help you settle into your new role
* **Competitive Compensation:** Progress through three levels of advancement, with opportunities for pay increases and promotions
* **Health Insurance, Dental, and Vision:** Enjoy comprehensive benefits, including health insurance, dental, and vision coverage
* **401k (Matching):** Contribute to your retirement savings with a matching 401k plan
* **Paid Time Off:** Enjoy up to 5 weeks of paid time off to recharge and relax
* **Short-term and Long-term Disability:** Receive comprehensive disability coverage to protect your financial well-being
* **Rewarding Employee Referrals:** Earn rewards for referring talented colleagues to join our team
* **Parenting Time Pay:** Enjoy additional pay for parenting time to support your family's needs
**Day-to-Day**
* **Answering Incoming Calls:** Respond to incoming calls from REALTORS, technicians, and homeowners, providing timely and effective solutions to their queries
* **Making Determinations:** Make determinations on appliances, filing claims within our terms and conditions
* **Career Opportunities:** Enjoy regular Employee Appreciation events and career growth opportunities with a growing company
* **No Outbound Cold-Calling:** Focus on providing exceptional customer service without the pressure of outbound cold-calling
* **Live Trainer:** Collaborate with a live trainer in small class sizes to enhance your skills and knowledge
**Qualifications**
* **High School Diploma or Equivalent:** Possess a high school diploma or equivalent, along with a background and drug screen (required)
* **Strong Telephone Skills:** Demonstrate excellent telephone skills, good written and verbal communication skills
* **Self-Motivated:** Show a strong work ethic, integrity, and values, with a self-motivated approach to your work
* **Experience with Microsoft Office:** Possess experience with Microsoft Word, Excel, PowerPoint, and Outlook
**Experience**
* **Customer Service:** 1 year of customer service experience (Preferred)
* **Call Center:** 1 year of call center experience (Preferred)
**Why Join careerzynith?**
* **Accredited Training Program:** Participate in our accredited Customer Service Representative (CSR) training program, designed to fully prepare you to serve our customers over the telephone in a call-center environment
* **Growing Company:** Join a growing company with regular Employee Appreciation events and career growth opportunities
* **Competitive Compensation:** Enjoy competitive compensation, with opportunities for pay increases and promotions
* **Comprehensive Benefits:** Enjoy comprehensive benefits, including health insurance, dental, and vision coverage, 401k (matching), paid time off, and short-term and long-term disability
**Are You the One We're Looking For?**
If you believe you have what it takes to deliver exceptional customer experiences, submit your application without delay. We're keen to hear from talented candidates like you.