Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our careerzynith team as an Experienced Customer Service Representative. As a key member of our Payments and Digital Strategy crew in the careerzynith Credit Union, you will play a vital role in ensuring the smooth operation of our daily features related to check processing, object processing, direct bills, and budget transfers.
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the financial services industry. Our mission is to empower individuals and businesses to achieve their financial goals through our cutting-edge products and services. As a member of our team, you will be part of a dynamic and inclusive organization that values diversity, equity, and inclusion.
**Why Join careerzynith?**
* **Travel Perks**: As a valued member of our team, you and your loved ones can enjoy 365 destinations on over 6,800 daily flights across our global network.
* **Health Benefits**: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits. Plus, enjoy digital health visits, flexible spending accounts, and more.
* **Wellness Programs**: Our wellness programs provide you with the tools, resources, and support you need to thrive.
* **401(k) Program**: Available upon hire, our 401(k) program offers company contributions after one year.
* **Additional Benefits**: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Responsibilities**
As an Experienced Customer Service Representative, you will be responsible for:
* Completing data access and balancing features
* Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
* Working member cases/assignments
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with the vendor to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Requirements**
To be successful in this role, you will need:
* **Minimum Qualifications**:
* High school degree or GED
* Intermediate Excel and Word experience
* **Preferred Qualifications**:
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires
* **Skills, Licenses & Certifications**:
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
* Ability to work prolonged hours in aid of business needs
* Ability to work extremely well in a customer service role
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet time limits under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and contributors
* Ability to work independently and with minimum supervision
* Ability to self-motivate with strong employer skills and ability for interest to detail
* Ability to effectively prioritize work and meet time limits
* Ability to maintain excellent performance and attendance
* Must pass relevant careerzynith and Credit Union pre-employment compliance exams
**What We Offer**
As a valued member of our team, you will enjoy:
* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application today and join our careerzynith team as an Experienced Customer Service Representative.