At careerzynith, we're building a team of passionate and dedicated professionals who share our vision of delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping us achieve our purpose of keeping the world working. We're seeking a highly skilled and motivated individual to join our team in a remote/hybrid work environment, where you'll have the flexibility to work from home and collaborate with our team in our Waterloo, IA office.
**About careerzynith**
careerzynith is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We're committed to serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Our mission is to deliver services and solutions that save customers time and money, while also providing a welcoming workplace where our employees can build a career for themselves.
**Job Summary**
As a Customer Service Representative at careerzynith, you'll be responsible for building customer relationships by responding to a high volume of inbound phone calls. You'll work with customers and sales team members daily in a team-based environment, using a computer and multiple computer programs to resolve customer challenges and provide exceptional service. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Respond to a high volume of inbound phone calls from customers, resolving their challenges and providing exceptional service
* Work with customers and sales team members daily in a team-based environment to resolve customer issues and provide solutions
* Use a computer and multiple computer programs to navigate and resolve customer issues, including account selection, product identification, order placement, and order management
* Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures
* Collaborate with internal teams to resolve customer issues and provide solutions
* Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales growth
**Essential Qualifications**
* High school diploma or equivalent
* At least 1 year of customer service experience
* Ability to commute to our facility from your home
* A secure workspace at home dedicated to job activity
* Proficiency in operating and navigating multiple PC-based programs at once
* Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds
**Preferred Qualifications**
* Experience in a customer-facing role, preferably in a call center or retail environment
* Knowledge of customer relationship management (CRM) software and other computer programs
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and meet performance metrics
* Experience working in a team-based environment and collaborating with internal teams
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet performance metrics
* Strong customer service skills, with a focus on building customer relationships and providing exceptional service
* Ability to navigate and use multiple computer programs, including CRM software and other computer programs
* Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Ongoing training and development programs to help you build your skills and knowledge
* Opportunities for advancement and career growth
* Access to industry-leading technology and tools
* Collaborative and supportive work environment
**Work Environment and Company Culture**
At careerzynith, we're proud of our welcoming and inclusive workplace culture. We're committed to providing a safe and supportive environment for our employees, where they can build a career for themselves and contribute to our mission of keeping the world working. Our Waterloo, IA office is a state-of-the-art facility with modern amenities and a collaborative work environment.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Starting hourly rate of $15.80 per hour
* Opportunities for advancement and career growth
* Ongoing training and development programs
* Access to industry-leading technology and tools
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, vision, and life insurance coverage
* Paid time off (PTO) and 6 company holidays per year
* Access to up to 30% of your paycheck before payday to help with financial emergencies
* Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
* 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
* Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools
* Employee discounts and more!
**How to Apply**
If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!