At careerzynith, we're a leading technology producer in the human services field, renowned for developing innovative solutions for complex human service operations. With over 50 years of family-owned and operated business, we've built a culture that's all about teamwork, dedication, empowerment, and a strong emphasis on work-life balance. As a family serving families, we're committed to providing an optimal atmosphere for career growth and achievement, while remaining competitive in terms of compensation and benefits.
**Join our team of passionate professionals who are making a difference in the lives of others.**
As a Customer Service Representative at careerzynith, you'll be part of our 24/7 call center facility, handling inbound calls from clients across the United States. You'll be responsible for providing exceptional customer service, resolving issues, and exceeding client expectations. If you're a people person with a passion for delivering top-notch service, we want to hear from you!
**Key Responsibilities:**
* Receive and respond to inbound calls from clients, following Standard Operating Procedures and contractual obligations
* Categorize calls into designated categories and perform other duties as assigned
* Maintain a general understanding of policies and procedures
* Possess strong oral and written communication skills
* Knowledgeable in modern office practices, procedures, and equipment
* Exhibit excellent interpersonal skills, using tact, patience, and courtesy
* Utilize email, phone, and chat as primary communication methods
**Work-from-Home Opportunity:**
* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work from home
* This is a permanent work-from-home position with set schedules
* Enjoy a competitive rate of pay, $14/hour, with shift differential, paid bi-weekly
* Take advantage of our comprehensive benefits package, including Medical, Dental, Vision, and 401(k) after your first 30 days with us
* Enjoy Paid Time Off (PTO) accrual on your first day and participate in our Referral Program and internal promotion opportunities
**Required Experience:**
* High School Diploma or equivalent required
* At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
* Must be proficient in data entry skills, including keyboard, mouse, and 10-keypad
* Must be able to type a minimum of 35 WPM, with a typing test administered during the interview process
* Basic knowledge of Microsoft Office
**Technical Requirements:**
* Quiet and distraction-free place in your home to work at a desk/table
* Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
* Smartphone with Android OS or iPhone for user authentication
* Personal headset (optional)
**Pre-Qualification Assessments:**
* Complete 2 Prevue assessments, which will be emailed to you at the completion of your application submission
* If you don't receive the assessments, please reach out to Salena Kniesly at
[email protected] for assistance
**Equal Opportunity Employer:**
* careerzynith is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace
* We're a Drug-Free Workplace, dedicated to providing a safe and healthy environment for our employees and clients
**Ready to join our team? Apply now and take the first step towards a meaningful and fulfilling career with careerzynith!**
Why careerzynith?
At careerzynith, we're passionate about making a difference in the lives of others. Our commitment to innovation, customer service, and employee satisfaction has earned us a reputation as a leader in the human services field. As a member of our team, you'll have the opportunity to:
* Work from home with a competitive rate of pay and comprehensive benefits package
* Develop your skills and expertise through online training and professional development opportunities
* Collaborate with a talented team of professionals who share your passion for delivering exceptional service
* Contribute to the development of innovative solutions that make a real difference in the lives of others
What We Offer:
* Competitive rate of pay, $14/hour, with shift differential, paid bi-weekly
* Comprehensive benefits package, including Medical, Dental, Vision, and 401(k) after your first 30 days with us
* Paid Time Off (PTO) accrual on your first day
* Referral Program and internal promotion opportunities
* Online training and professional development opportunities
* Collaborative and supportive work environment
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now and take the first step towards a meaningful and fulfilling career with careerzynith.