At careerzynith, we're revolutionizing the way businesses interact with their customers through cutting-edge AI technology. Our mission is to make customer service extraordinary for everyone, and we're looking for a talented Customer Solutions Consultant to join our team. As a key member of our careerzynith Accelerate program, you'll play a crucial role in driving growth, retention, and satisfaction for our self-service customers.
**About careerzynith**
careerzynith is an AI customer service company that's transforming the industry with its innovative platform and partner approach. We're a Canadian company with a global presence, backed by over $250M in funding from top-tier investors. Our team is passionate about delivering exceptional customer experiences, and we're committed to helping businesses like yours succeed.
**About careerzynith Accelerate**
careerzynith Accelerate is our Customer Success program designed to support 1:many support, targeted interventions, and data-driven insights for growing and retaining SMB/MME customers at scale. As a Customer Solutions Consultant, you'll be responsible for ensuring alignment with the customer's goals after implementation and driving value realization from our platform and services.
**Key Responsibilities**
As a Customer Solutions Consultant, you'll:
* Provide customer success and support to careerzynith's SMB and MME customers through resolving customer inquiries, advising with AI expertise, and ensuring optimal value realization of the platform.
* Leverage internal tools, utilizing AI and automations to support surfacing actionable customer insights at scale.
* Design and execute automated and human-touch strategies (e.g., proactive touchpoints, demos, renewal discussions, strategy sessions) that drive revenue and retention.
* Collaborate across Professional Services, Customer Solutions, Sales, Revenue Operations, Data Analytics, Product, and Marketing to align resources, share insights, and drive towards common goals.
**About You**
We're looking for a highly motivated and experienced Customer Solutions Consultant with a passion for delivering exceptional customer experiences. You'll have:
* 2+ years of Customer Success, strategy, management, implementation, technology consulting experience, ideally in a scaled CS model.
* Working knowledge of APIs and a common understanding of SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot, etc.).
* Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
* Strong interpersonal skills, with experience building relationships with senior stakeholders.
* Technically and analytically curious, with a love for learning and improving the status quo.
* Resourceful and tenacious, able to thrive in ambiguity and guide/inform decisions with data-driven insights.
* Reliable and resilient team player with a start-up mentality, able to deliver on commitments while managing multiple competing priorities in a fast-paced constantly-changing environment.
**Outcomes**
As a Customer Solutions Consultant, you'll:
* Identify at-risk customers and implement personalized engagement strategies to improve retention and satisfaction.
* Handle escalated customer success inquiries and requests to the Accelerate ticket queue, providing additional support where needed and facilitating syncs as required.
* Host ad-hoc meetings for customers, providing Q&A and live support at scale.
* Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
* Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve careerzynith's products and marketing.
* Proactively engage with new customers, projects, and internal teams, ensuring continuous alignment and staying ahead of emerging needs and opportunities.
**Benefits & Perks**
At careerzynith, we prioritize your well-being, growth, and work-life balance. Here's what we offer:
* **Unlimited Vacation**: Recharge when you need to.
* **Comprehensive Benefits**: Extended health coverage, dental, vision, travel, and life insurance.
* **Wellness Account**: Empowering you to invest in your overall well-being and lifestyle.
* **Employee & Family Assistance Plan**: Resources to support you and your loved ones.
* **Flexible Work Schedule**: Balance your work and personal life.
* **Remote-First, In-Person Friendly**: Options to work from home or at our local hub.
* **Learning & Development Budget**: Invest in your long-term growth goals and skills.
* **Work from Home Budget**: Equipping you with the tools and support for a seamless remote work experience.
* **Access to Cutting-Edge AI Tools**: Work with the best AI tech stack in the industry.
* **Hands-On with LLMs**: Enhance your expertise in leveraging large language models.
* **A Thriving Industry**: Join the forefront of innovation in AI, shaping the future of technology.
**Compensation**
The expected salary range for this position is $107,000 to $128,000 CAD OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and want to join a team that's revolutionizing the industry, apply now to become a Customer Solutions Consultant at careerzynith. We can't wait to hear from you!