At careerzynith, we're revolutionizing the way IT gets connected. As a global leader in Network as a Service (NaaS), we're changing the way businesses reach the cloud. Our innovative solutions have made us a leading partner to top technology companies, including Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many more. careerzynith is a publicly traded company on the Australian Stock Exchange, with a lean and high-achieving team of over 300 members globally. While our headquarters is in Brisbane, Australia, our employees are spread out across North America, Europe, and Asia-Pacific, enjoying a collaborative, supportive, and fun work environment.
**Our Team Culture**
At careerzynith, we're a team of globally-positioned industry experts who lead by example. We don't compromise our values for commercial gain; we're all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do, and this, in turn, with a global vision, forms a commitment to each other, our customers, and shareholders alike.
**The Role**
We're seeking an experienced Customer Success Manager (CSM) to join our Integrated Accounts Team in the North America region. Reporting to the Director of Customer Success - NAM, you'll act as a main point of contact for and interface with existing customers. Your core focus will be on post-sale relationships, including enablement, service performance, renewals, and upselling, as well as supporting the overall customer experience.
**Key Responsibilities**
* Collaborate with Direct Sales Executives and Solution Architects to drive, grow, and retain targeted revenue from our existing customers, focusing on supporting the overall customer experience.
* Proactively drive the renewal process across a wide base of customers and increase long-term revenue potential by converting customers on month-to-month to term subscriptions at renewal.
* Act as a trusted advisor to existing customers, focusing on initial onboarding and enablement, to ensure quick time to value as well as providing information about careerzynith enhancements, new products, and ecosystem partners.
* Be responsible for proactive, sequenced outreach communications across a large base of customers driving further adoption, solution awareness, and opportunities to engage with careerzynith and our partner community.
* Champion customers throughout their entire customer journey, including facilitating the resolution of customer-related issues and concerns from a Commercial and Sales standpoint, and understanding how we can add more value.
* Nurture the nominated customer base, identifying key targets and operating an engagement strategy, based on opportunity and the customer vertical market or needs.
* Report on and analyze customer experience by understanding customer needs, and communicating trends to the wider careerzynith team. Report growth opportunities through pipeline updates with SFDC updates.
* Maintain in-depth knowledge of careerzynith products and solutions and be able to propose and demonstrate these to customers, whilst being aware of rival services or products. Maintain and share a value-add opinion on careerzynith and where we fit in the customer's ecosystem.
* Review with management to understand key objectives and execute tasks that are aligned with the goals of the business; which will flex per the business focus or plans.
* Collaborate with Sales and Marketing teams on campaigns and strategies for revenue growth.
* Act as a subject matter expert, evaluating customer feedback and making recommendations to continually align and improve processes that provide visibility and an understanding and measurement of business performance against performance targets.
* Collaborate with other departmental teams (Finance, Operations, etc.) in helping to resolve challenges impacting the customer's service experience.
**What We're Looking For**
* 3+ years of experience within the Enterprise software market or Internet/Telecommunications industries.
* 3+ years of experience in an Account Management or Customer Success role.
* Ability to work in a fast-paced technical environment, with multiple tasks or goals.
* Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organizations.
* Demonstrate ability to identify customer needs, appreciate and understand the customers' service issues, or "pain points," and present a suitable solution.
* Ability to deliver revenue results and operate in a consultative-based selling approach.
* Ability to work with the wider careerzynith teams to focus on revenue generation and results.
* Maintain records, reports, and data as per the careerzynith models, with a focus on revenue retention from the existing agreed customer list.
* Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations.
* Experience in proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.
**What We Offer**
* Flexible working environments
* Birthday Leave
* Generous study and training allowance + 5 days paid study leave
* Creative, fun, and contemporary workspaces
* Motivated team of industry experts and new talent
* Celebrated success with 'Legend' and 'Kudos' Awards
* Health and wellness program
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences and driving business growth. As a Customer Success Manager, you'll have the opportunity to work with a talented team of industry experts, develop your skills and knowledge, and make a real impact on our customers' success. If you're a motivated and results-driven individual who is passionate about customer success, we'd love to hear from you!
**How to Apply**
If you're interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to our Talent Acquisition Team at
[email protected]. We look forward to hearing from you!
**Note**
All careerzynith business correspondence is conducted via our business email accounts (@careerzynith.com). If you have any concerns, please reach out to our careers team at
[email protected] directly, and we will verify the legitimacy of any communication. careerzynith will not ask you to create an account via Microsoft Teams, and does not associate with any email accounts under "@careerzynithau.com". All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information careerzynith collects from job applicants, why, and how we store and use it.