At careerzynith, we're on a mission to revolutionize the way we work and live through innovative robotics and software solutions. As a Customer Success Manager on our team, you'll play a critical role in ensuring the seamless adoption and utilization of our cutting-edge technologies across various operations and customer touchpoints. If you're passionate about problem-solving, have a knack for technical acumen, and thrive in fast-paced, entrepreneurial environments, we want to hear from you.
**About careerzynith**
careerzynith is a dynamic team of doers who work passionately to apply innovative robotics and software solutions to solve real-world issues that will transform our customers' experiences in ways we can't even imagine yet. We're a smart team that values critical thinking, self-motivation, and collaboration. Our culture empowers Amazonians to deliver the best results for our customers, and we're committed to creating an inclusive environment that fosters growth, learning, and innovation.
**Job Summary**
As a Customer Success Manager, you'll be the primary link between careerzynith and Operations coaching site management on operational best practices, robotics systems, and tools. You'll work directly with operations managers at Amazon Fulfillment and Transportation Centers to meet or exceed the as-designed performance of their robotic technology. You'll identify operational pain-points, translate those into opportunities enabling product and/or process changes to improve system performance. Your technical acumen, program management, organizational change management, and communication skills will be essential in aligning a broad range of initiatives for the customer.
**Key Responsibilities**
* Develop and implement mechanisms and processes to enable your team to scale with a growing careerzynith network, build subject matter expertise, and innovate to address the needs of operations and careerzynith customers.
* Auditing adoption and improving effectiveness of safe and effective careerzynith operational best practices within your portfolio or subject matter area of expertise.
* Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions in the fulfillment network.
* Facilitating network-wide rollouts of new robotic technologies and tools, and supporting operations' launch of new robotic systems and continuous improvement initiatives.
* Identifying requirements and capturing "voice of the customer" product/service feedback to influence product design and development priorities.
* Coaching site leaders on careerzynith best practices and robotics systems and tools.
* ~25-30% travel expected
**Essential Qualifications**
* Bachelor's degree in Engineering and/or relevant experience.
* 6+ years in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
* Experience managing multiple high-priority tasks simultaneously.
* Knowledge and/or working experience with analytical tools (SQL, Excel, Tableau).
* Experience applying process improvement frameworks and tools to optimize business operations and customer outcomes.
**Preferred Qualifications**
* Master's degree in Engineering and/or MBA.
* Strong problem-solving and analytical skills.
* Experience with Lean, Six Sigma, or other continuous improvement methodologies.
* Experience with robotics hardware, software, and/or system troubleshooting.
* Experience in BI and analytical tools including Tableau, SQL, and R/Python.
**Skills and Competencies**
* Technical acumen, program management, organizational change management, and communication skills.
* Business outcome mindset, broad technical background, and a passion for problem-solving.
* Ability to think critically, work independently, and collaborate effectively with cross-functional teams.
* Strong analytical and problem-solving skills, with the ability to identify and address operational pain-points.
* Excellent communication and interpersonal skills, with the ability to influence and coach site leaders.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Customer Success Manager, you'll have access to a range of training and development opportunities, including:
* Regular coaching and feedback sessions with your manager and peers.
* Opportunities to attend industry conferences and events.
* Access to online training platforms and resources.
* Mentorship programs to help you develop your skills and expertise.
**Work Environment and Company Culture**
careerzynith is a dynamic and fast-paced work environment that values innovation, collaboration, and customer-centricity. As a Customer Success Manager, you'll be part of a team that's passionate about delivering exceptional results for our customers. Our culture is inclusive, supportive, and empowering, with a focus on growth, learning, and innovation.
**Compensation, Perks, and Benefits**
careerzynith offers a comprehensive compensation package, including:
* Base pay: $138,300 - $187,100 per year, depending on job-related knowledge, skills, and experience.
* Sign-on bonus and restricted stock units may be provided as part of the compensation package.
* Full range of medical, financial, and/or other benefits, including:
+ Medical, Dental, and Vision Coverage.
+ Maternity and Parental Leave Options.
+ Paid Time Off (PTO).
+ 401(k) Plan.
**How to Apply**
If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We're an equal opportunity employer and welcome applications from qualified candidates with unique backgrounds, experiences, and skillsets.
**Disclaimer**
careerzynith is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.