**Job Highlights:**
* Location: Remote (Kissimmee, USA)
* Company: careerzynith
* Industry: Private
* Employment Type: Full-time
* Salary: $28-$35/hour
**Job Description:**
At careerzynith, we are dedicated to delivering exceptional customer support services to individuals seeking mental health and wellness guidance. As a key member of our customer support team, you will play a vital role in providing compassionate and personalized support to our clients. Our team is passionate about making a positive impact on people's lives, and we are seeking a highly skilled and empathetic Customer Support Associate to join our ranks.
**About careerzynith:**
careerzynith is a leading provider of innovative healthcare solutions, committed to delivering enhanced, human-centered care for a rapidly changing world. Our mission is to bring our heart to every moment of your health, and we are dedicated to creating a culture of diversity, inclusion, and belonging. We are an equal opportunity employer and welcome applications from individuals with diverse backgrounds and experiences.
**Key Responsibilities:**
As a Customer Support Associate at careerzynith, you will be responsible for:
* Supporting the delivery and utilization of work-life, employee assistance, and manager resources
* Providing exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Conducting thorough assessments to identify customer needs and provide personalized support and resources
* Utilizing internal databases and online resources to identify potential suppliers and assets
* Entering customer data into the appropriate EAP system and maintaining accurate and complete documentation
* Collaborating with internal partners to ensure seamless support and resolve complex issues
**Requirements:**
To be successful in this role, you will need:
* 1+ years of customer care experience required
* 1+ years of call center experience required
* 1+ years of experience in a social, mental, or human services field providing customer support
* Basic computer skills (Microsoft Office Suite: Word, Excel, Teams, etc.)
**Preferred Qualifications:**
While not required, the following qualifications would be beneficial:
* Mental health and human services foundation preferred
* Behavioral health experience preferred
* 1+ years of medical care experience preferred
* 1+ years of remote work experience preferred
* Insurance/clinical knowledge preferred
**Education:**
An Associate's degree or equivalent experience is required for this role.
**Work Environment and Company Culture:**
As a remote Customer Support Associate at careerzynith, you will have the flexibility to work from the comfort of your own home. Our team is passionate about creating a culture of collaboration, innovation, and continuous learning. We offer a range of benefits, including:
* Competitive salary and hourly rate
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for professional growth and development
**Compensation and Benefits:**
careerzynith offers a competitive salary and hourly rate, ranging from $28-$35/hour. In addition to a comprehensive benefits package, we offer opportunities for professional growth and development, as well as a range of perks and incentives.
**How to Apply:**
If you are a motivated and compassionate individual with a passion for customer support, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of dedicated professionals who are making a positive impact on people's lives.