Are you a customer-centric individual with excellent communication skills, looking for a dynamic and rewarding work-from-home opportunity? Do you thrive in a fast-paced environment and enjoy helping others? Look no further! careerzynith is seeking an experienced Customer Support Associate to join our team in Wichita, KS. As a key member of our customer contact center, you will play a vital role in delivering exceptional customer experiences and driving business growth.
**About careerzynith**
careerzynith is a leading innovative customer contact center that offers a unique blend of fun, laid-back environment, and opportunities for personal and professional growth. We pride ourselves on being a launching point for our employees to advance on their career path. With a focus on customer satisfaction, we work with some of the best and most recognized companies in their industries, providing a platform for our team members to shine.
**Position Description**
As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary duties will include:
* Qualifying callers for programs, products, or services
* Scheduling appointments
* Conducting insurance lead qualification
* Recruiting patients for medical studies
* Setting medical appointments
* Providing exceptional customer service and support
* Meeting and exceeding performance metrics and targets
**Wage and Benefits**
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Full-time and part-time opportunities available
* Remote work and training options
* Medical, dental, vision, STD, LTD, life, and AD&D benefits for full-time employees after 90-day probationary period
* 401(k) plan for full-time employees after 90-day probationary period
* PTO for full-time employees after 6 months of employment
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* High school diploma or GED
* Excellent verbal and written communication skills
* Working knowledge of Windows-based operating systems, including Google Chrome
* Ability to demonstrate product knowledge once nesting period is complete
* Adaptability in a fast-changing environment
* Ownership of a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit/64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High-speed internet access with download speed of at least 100 and upload speed of at least 10
* Quiet workspace with a dedicated desk
* Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
**Skills and Competencies**
To excel in this role, you will need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills
* Ability to work independently and as part of a team
* Proficiency in Google Chrome and Microsoft Office
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to providing opportunities for personal and professional growth. As a Customer Support Associate, you will have access to:
* Ongoing training and development programs
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
careerzynith is a fun and laid-back environment that values work-life balance. Our team members enjoy a range of benefits, including:
* Flexible work arrangements
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Opportunities for career advancement and professional growth
**How to Apply**
If you are a motivated and customer-centric individual looking for a dynamic and rewarding work-from-home opportunity, apply now! careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. Please submit your application online, and we will review your qualifications and experience.
**Apply Now**
Apply for the job now!