At careerzynith, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, connecting companies and candidates anytime, anywhere. With over 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe, we're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed.
We're a company that values diversity, inclusion, and respect, and we strive to build a culture that reflects these values. As a Customer Support Representative at careerzynith, you'll be part of a dynamic team that's passionate about providing innovative and customer-obsessed service through phone, chat, and email. Our team is dedicated to helping our clients build awesome teams and their interviewing candidates get awesome jobs.
**Job Description**
**Job Type:** Full-time
**Location:** Must be located in the US
**Citizenship:** Must be a US Citizen
**Starting Hourly Rate:** $18.25
As a Customer Support Specialist at careerzynith, you'll be the front-line of our experience for interviewing candidates and customers alike. You'll exhibit a passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude, allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
**Key Responsibilities:**
* Resolve customer and candidate issues via phone, email, and chat
* Complete projects assigned by the support manager
* Identify, research, and resolve customer issues using the careerzynith system
* Follow-up on customer inquiries not immediately resolved
* Complete call logs and reports
* Recognize, document, and alert the supervisor of trends/ issues in customer calls
* Recommend process improvements
* Nights or weekend hours might be required depending on shift
* Be an expert in the careerzynith platform and help our customers and their candidates understand the value of our technology
* Document and manage your cases for each Support interaction you have
* Recognize, document, and alert leadership of trends in contacts and ongoing issues
* Identify and communicate support process and product improvements
* Delight each of your contacts with positive and encouraging interactions
**Qualifications:**
* Excellent interpersonal communication skills
* Positive attitude and drive to always be improving
* Expert reading and writing skills
* Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
* 2+ years experience in a customer service role; experience in a technical support role is a plus
* Strong problem-solving skills and ability to be resourceful
* Experience with Salesforce or another CRM preferred
* Experience communicating with customers preferred
* Flexible schedule (we provide 24/7 customer support)
* Requires US Citizenship to work in this position
**Additional Information:**
careerzynith is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. careerzynith is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
**Why Join careerzynith?**
* Opportunity to work with a cutting-edge technology platform that's changing the face of hiring
* Collaborative and dynamic team environment
* Flexible schedule with 24/7 customer support
* Competitive hourly rate of $18.25
* Opportunities for career growth and professional development
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Access to ongoing training and development opportunities
**How to Apply:**
If you're passionate about providing exceptional customer service and are excited about the opportunity to join a dynamic team, apply now! careerzynith is an equal opportunity employer and welcomes applications from diverse candidates.