At careerzynith, we're on a mission to revolutionize the way people interact with our company, and we're looking for talented individuals to join our team as Customer Support Representatives. As a key member of our Veterinary Assistance group, you'll play a vital role in providing exceptional customer service to our pet-parent clients and colleagues. If you're passionate about delivering top-notch support, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!
**About careerzynith**
careerzynith is the fastest-growing online pharmacy retail business in the market today, and we're committed to providing a unique and personalized experience for our customers. Our team is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals to join our ranks. As a Customer Support Representative, you'll be the face of our company, and we're excited to have you on board!
**Why You'll Love Working at careerzynith**
At careerzynith, we prioritize Security, Wellbeing, and Culture in every aspect of our business. We offer a range of benefits that will make you feel valued and supported, including:
* Competitive starting wages
* Opportunities for wage increments starting after 3 months of service
* A comfortable, climate-controlled work environment
* A 20% discount program for all your pet needs
* 401(k) with company matching
* Team-building events and company-sponsored lunch gatherings
* Professional development and advancement opportunities
* Paid time off and holidays
* Access to a range of employee benefits, including pet insurance and childcare assistance
**What You'll Do**
As a Customer Support Representative, you'll be responsible for:
* Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
* Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as needed to resolve issues
* Completing data entry of solutions into careerzynith's healthcare software
* Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
* Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
* Working with a willingness to learn and grow, and being open to feedback and development opportunities
* Communicating with veterinary facilities via telephone (and occasionally other channels) with various topics, primarily using our internal program and systems to explore solutions and record center note accounts
* Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts
**What You'll Need**
To succeed in this role, you'll need to:
* Exhibit exceptional communication skills (written, verbal, and listening)
* Be able to perform multiple tasks (e.g., chatting on the phone while exploring on the computer and taking notes)
* Work with ownership, be a self-starter, and stand out enough to be noticed to detail
* Have experience with Microsoft Office
* Have a high school diploma or equivalent
* Be able to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
* Possess strong decision-making skills
* Demonstrate the ability to perform multiple tasks and perform well in a fast-paced environment
* Be adaptable to change as per the business needs of the organization
* Be flexible with your schedule and willing to stay at work longer than required depending on the situation
* Be able to maintain confidentiality and secure sensitive information
* Pass a personal background check
* Be punctual and committed to being your best
**What We Offer**
As a Customer Support Representative at careerzynith, you'll have the opportunity to:
* Work in a dynamic and supportive team environment
* Develop your skills and knowledge in a fast-paced and ever-changing industry
* Take advantage of professional development and advancement opportunities
* Enjoy a range of benefits and perks that will make you feel valued and supported
* Be part of a company that is committed to making a positive impact in the lives of our customers and partners
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Support Representative and take the first step towards a rewarding and challenging career with careerzynith.