At careerzynith, we're dedicated to providing exceptional customer service to our patients, referral sources, and business partners. As a full-time remote customer service representative, you'll play a vital role in ensuring our customers receive the best possible experience with our durable medical equipment (DME) products. If you're passionate about delivering outstanding customer service, have a strong understanding of medical terminology, and are comfortable discussing insurance coverage and financial responsibility, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative medical solutions, committed to improving the lives of our patients and customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our remote customer service team. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.
**Responsibilities**
As an Experienced Durable Medical Equipment Customer Service Representative at careerzynith, you'll be responsible for:
* Utilizing our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
* Reaching out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
* Sharing your knowledge of DME products with customers.
* Advising patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
* Providing excellent customer service to patients, referral sources, and our business partners.
* Communicating effectively with patients, therapists, and other healthcare professionals.
* Maintaining a relationship with referral sources.
* Creating purchase orders and sending to manufacturers via fax/email/or manufacturer websites.
* Working a flexible schedule of 11AM-7PM Eastern Time, Monday through Friday.
**Qualifications**
To be successful in this role, you'll need:
* Previous customer service experience, telephonic or face-to-face.
* Comfortable discussing insurance coverage and financial responsibility with patients.
* Ability to work in a fast-paced environment with strong attention to detail.
* Brightree experience is a plus.
* Familiarity of medical terminology.
* Strong sense of urgency and problem-solving skills.
* Ability to multitask in a fast-paced environment.
* Adaptability to new processes and technology.
* Excellent time management skills, organization, and with strong attention to detail.
* Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
* The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel.
**Preferred Qualifications**
* Previous experience working with DME products.
* Experience with medical terminology and insurance coverage.
* Strong understanding of healthcare regulations and compliance.
**Compensation and Benefits**
* Competitive hourly rate of $17.00 per hour.
* Opportunities for further compensation based on experience.
* Comprehensive benefits package, including:
+ 401(k) with matching.
+ Dental insurance.
+ Employee discount.
+ Flexible spending account.
+ Health insurance.
+ Life insurance.
+ Paid time off.
+ Tuition reimbursement.
+ Vision insurance.
**Schedule**
* 8 hour shift, Monday through Friday.
* Flexible schedule of 11AM-7PM Eastern Time.
**Application Instructions**
If you're passionate about delivering exceptional customer service and have a strong understanding of medical terminology, we want to hear from you! Please submit your application, including:
* A cover letter outlining your experience and qualifications.
* A resume highlighting your customer service experience and medical terminology knowledge.
* Answers to the following application questions:
+ What types of Durable Medical Equipment have you processed orders for?
+ Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?
**Work Location**
This is a remote opportunity, and you'll have the flexibility to work from the comfort of your own home.
**Experience**
* Brightree experience is a plus, but not required.
**About careerzynith**
careerzynith is a leading provider of innovative medical solutions, committed to improving the lives of our patients and customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our remote customer service team.
**Join the careerzynith Team**
If you're passionate about delivering exceptional customer service and have a strong understanding of medical terminology, we want to hear from you! Apply now to become an Experienced Durable Medical Equipment Customer Service Representative at careerzynith.