Are you a customer-obsessed, cloud-savvy professional with a passion for helping organizations achieve new possibilities through innovative technology solutions? Do you want to join a collaborative and talented team dedicated to empowering customers to build at an unbelievable scale? Look no further than careerzynith, a leading provider of cloud-based solutions and services. We're seeking an experienced Full Stack Customer Solutions Manager to join our team and help our customers, including the U.S. Space Force, achieve their cloud transformation goals.
**About careerzynith**
careerzynith is a global leader in cloud computing, providing a comprehensive and broadly adopted platform that enables businesses to innovate and grow. With a commitment to innovation and customer satisfaction, we've built a reputation as a trusted partner for organizations of all sizes. Our team is passionate about helping customers achieve their goals through the power of cloud computing, and we're looking for talented professionals like you to join our team.
**Job Summary**
As a Full Stack Customer Solutions Manager at careerzynith, you'll be responsible for guiding customers through the value realization, enablement, and governance of their cloud transformation journey. You'll work closely with our customers, including the U.S. Space Force, to identify and accelerate their realization of value throughout the cloud lifecycle. You'll also help customers achieve organizational cloud readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, training partners, and other enablement programs.
**Key Responsibilities**
* Work with customers to identify and accelerate their realization of value throughout the cloud lifecycle
* Help customers achieve organizational cloud readiness, cloud fluency, and cloud skills through skills guilds, experience-based accelerators, training partners, and other enablement programs
* Establish and mature operating models/structures to drive scale and long-term success through the application of careerzynith frameworks and mechanisms
* Collaborate with careerzynith teams, including account managers, solution architects, and service teams, to remove obstacles, solve customer problems, and facilitate mission workload transformation
* Develop and deliver business and technology projects, navigating risks or roadblocks and executing in an ambiguous and changing environment
* Share best practice learnings into reusable assets for internal reuse to support the evolution of the careerzynith customer experience and/or Customer Solutions Manager discipline
**Requirements**
* 8+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
* Bachelor's degree in science, technology, engineering, math, business, or equivalent
* Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
* 8+ years of leading large-scale, technical or engineering programs in the U.S. Department of Defense (5+ of these years working with the U.S. Space Force) and 3+ years working DoD delivery/post-sales programs, with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
**Preferred Qualifications**
* PMP certification, or SCRUM/Agile, SAFe certification
* Experience implementing cloud services, including migrations and modernization projects or similar
* Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
* Knowledge of U.S. Department of Defense compliance frameworks and security requirements, such as NIST the DoD CC SRG
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading provider of cloud-based solutions and services
* Collaborative and talented team environment
* Flexible work arrangements, including remote work options
* Ongoing learning and development opportunities
* Career growth and advancement opportunities
* Recognition and rewards for outstanding performance
**About Our Team**
Our team is dedicated to supporting new members and fostering a culture of inclusion and diversity. We believe in the importance of work-life balance and offer flexible work arrangements to support our employees' personal and professional goals. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.
**How to Apply**
If you're a motivated and experienced professional with a passion for cloud computing and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our online application portal. We can't wait to hear from you!
**About careerzynith**
careerzynith is a global leader in cloud computing, providing a comprehensive and broadly adopted platform that enables businesses to innovate and grow. With a commitment to innovation and customer satisfaction, we've built a reputation as a trusted partner for organizations of all sizes.
**Equal Employment Opportunity**
careerzynith is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information.
**Compensation**
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.