At careerzynith, we're on a mission to revolutionize the way we shop and interact with our favorite brands online. As a leading player in the e-commerce industry, we're constantly pushing the boundaries of innovation and customer experience. We're now seeking an exceptional E-commerce Customer Business Manager to join our team and help drive our Chewy and California Pet Pharmacy eCommerce strategy to new heights.
**About careerzynith**
careerzynith is a dynamic and forward-thinking company that's passionate about delivering exceptional customer experiences. With a strong focus on innovation and customer-centricity, we're committed to creating a seamless and engaging online shopping experience for our customers. Our team is made up of talented individuals who share a common goal: to make a meaningful impact in the lives of our customers.
**Job Summary**
We're looking for a seasoned E-commerce Customer Business Manager to lead the development of our USA Chewy.com and California Pet Pharmacy E-commerce strategy and sales plans with key customers. As a key member of our US team, you'll be responsible for planning, coordinating, and executing sales and marketing plans with key accounts to achieve sales targets and category leadership. If you're a strategic thinker with a passion for e-commerce and a proven track record of success, we want to hear from you!
**Key Responsibilities**
* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-commerce strategy and sales plans with key customers in accordance with corporate goals.
* Manage and build relationships with E-commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
* Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
* Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
* Help create and execute annual promotional plans for pet products with customers and execute with excellence.
* In collaboration with Demand Planning, create annual forecast and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
* Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
* Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
* Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
* Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
* Communicate with other departments within the organization to foster teamwork and effectiveness.
* Understand competitors in specific markets and develop strategies that position careerzynith brands as category leaders.
**Minimum Requirements**
* 5+ years of e-commerce sales and account management experience domestically or internationally
* Commercial awareness, marketing, and sales background preferred
* Pet category experience a plus
* In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
* Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports.
* Florida travel 30%-40%
* Strong written and oral communication skills
* Proficient in English, second language helpful
* Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
* Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite
**Education and Experience**
* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.
**Supervisory Responsibilities**
* No
**Work Environment and Company Culture**
As a member of our team, you can expect a dynamic and collaborative work environment that's passionate about innovation and customer experience. We're committed to fostering a culture that's inclusive, diverse, and supportive, with opportunities for growth and development. Our headquarters is located in Lancaster, SC, and we offer a competitive salary and benefits package.
**Compensation, Perks, and Benefits**
* Competitive salary
* Comprehensive benefits package
* Opportunities for growth and development
* Collaborative and dynamic work environment
* Flexible work arrangements
* Professional development opportunities
**How to Apply**
If you're a motivated and results-driven individual with a passion for e-commerce and customer experience, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're proud to be an equal opportunity employer.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you!