At careerzynith, we're on a mission to revolutionize the world of search engine optimization (SEO) and digital marketing. As a leading internet marketing company, we're passionate about empowering small businesses and entrepreneurs to thrive in the online landscape. We're now seeking an exceptional Customer Service Support Specialist to join our team and help us deliver top-notch service to our SEO clients.
**About careerzynith**
careerzynith was founded in 2009 with a vision to harness the power of cutting-edge technology and innovative marketing strategies to drive explosive growth for our clients. Today, we're one of the fastest-growing internet marketing companies in the world, with a unique culture that fosters collaboration, creativity, and excellence. Our team is dedicated to helping our clients achieve success, and we're committed to creating a positive and supportive work environment that allows everyone to thrive.
**Your Role**
As our Customer Service Support Specialist, you'll be the primary point of contact for our SEO clients and partners, providing exceptional customer service and support to help them resolve their concerns and achieve their goals. Your responsibilities will include:
* Acting as the primary contact for our SEO clients and partners, helping them resolve their concerns and address their needs
* Representing careerzynith and our SEO product with excellent customer service, ensuring that our clients receive the highest level of support and satisfaction
* Managing the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work
* Assigning SEO tasks to our fulfillment department, ensuring seamless execution and delivery of our services
* Collaborating with our internal teams to resolve client issues and provide solutions that meet their needs
**What We Expect from You**
To succeed in this role, you'll need to possess the following skills and qualifications:
* At least six months of experience in customer service, with a proven track record of delivering exceptional service and support
* Fluent spoken and written German skills, with the ability to communicate effectively with our clients and partners
* Good English skills (for internal communication only), with the ability to collaborate with our internal teams
* Proficiency in using standard Google tools (Drive, Sheets, Docs), with the ability to manage and organize client data and information
* Excellent online communication skills, with the ability to clearly and effectively express your thoughts and ideas
* Creative and logical thinking, with the ability to work within time and quality standards
* Strong conflict resolution skills, with the ability to handle situations where clients are dissatisfied or have concerns
**Working Hours and Environment**
As a remote worker, you'll have the flexibility to work from anywhere, as long as you have a computer, headset, and stable internet connection. Our working hours are 8:45 AM – 5:15 PM (CEST), Monday to Friday, with no work on weekends or holidays. You'll be working independently, managing your own time and prioritizing tasks to meet deadlines and deliver results.
**Why You Should Work with Us**
At careerzynith, we offer a unique and supportive work environment that fosters collaboration, creativity, and excellence. As a Customer Service Support Specialist, you'll have the opportunity to:
* Work with a leading internet marketing company, recognized internationally for our expertise and innovation
* Receive ongoing SEO and management training, helping you develop your skills and knowledge in the field
* Enjoy on-the-job training, with the support and guidance of our experienced team members
* Collaborate with a diverse and talented team, working together to deliver exceptional service and support to our clients
**Additional Notes**
This is a contract position, so you'll not be eligible for traditional benefits. However, you'll have the opportunity to work independently, manage your own time, and prioritize tasks to meet deadlines and deliver results. You must be a citizen or permanent resident of Ireland to be hired as a contractor in this role.
**How to Apply**
If you're passionate about delivering exceptional customer service and support, and you're interested in working with a leading internet marketing company, we'd love to hear from you. Please apply to this role through our website, and we'll be in touch to discuss your qualifications and experience.
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