At careerzynith, we are dedicated to providing exceptional home healthcare services to our patients, and we are seeking a highly skilled and compassionate Healthcare Customer Service Expert to join our team. As a key member of our remote call center, you will be the first point of contact for patients and healthcare providers, providing top-notch support and guidance to ensure seamless care delivery.
**About careerzynith**
careerzynith is a leading provider of home healthcare services, committed to delivering high-quality care to patients in need. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.
**Job Summary**
As a Healthcare Customer Service Expert, you will be responsible for handling high-volume phone calls from patients, healthcare providers, and referral sources. You will collect clinical and demographic information, enter it into our CareCentrix portal, and provide exceptional customer service to ensure a positive experience for our patients and partners. This is a remote, full-time position with a competitive hourly rate, monthly bonus incentive opportunity, and a comprehensive benefits package.
**Responsibilities**
* Handle 60-65 incoming calls per day from patients, healthcare providers, and referral sources
* Collect clinical and demographic information and enter it into our CareCentrix portal
* Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
* Meet/exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborate with internal teams to ensure seamless care delivery and patient satisfaction
* Maintain confidentiality and adhere to all company policies, including HIPAA/PHI
* Participate in ongoing training and development to enhance skills and knowledge
**Qualifications**
* High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* While working, required to hardwire with an ethernet cable
**What We Offer**
* Starting pay for external hires: $17.50/hour + Monthly Incentive Bonus Opportunity
* Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Work Environment and Culture**
* Remote, full-time position with a competitive hourly rate and comprehensive benefits package
* Collaborative and supportive team environment
* Ongoing training and development opportunities to enhance skills and knowledge
* Recognition and rewards for outstanding performance and contributions
**How to Apply**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at careerzynith.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Application Process**
careerzynith accepts applications on an ongoing basis until a candidate is identified. Please visit our website to submit your application and join our team.