At careerzynith, we are dedicated to providing exceptional customer service to our valued members and customers. As a leading provider of insurance and related services, we are seeking an experienced Insurance Customer Service Representative to join our team. This is a unique opportunity to work from home, providing a perfect blend of flexibility and career growth.
**About careerzynith**
careerzynith is a renowned organization that has been serving its members and customers for decades. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the insurance industry. We take pride in our diverse and inclusive workplace culture, where team members from various backgrounds and experiences come together to achieve our goals.
**Job Summary**
As an Insurance Customer Service Representative at careerzynith, you will be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a challenging and rewarding role that requires a strong understanding of insurance industry policies and procedures, excellent communication skills, and a passion for delivering exceptional customer service.
**Key Responsibilities**
* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policies to enhance retention and better meet the needs of the consumer
* Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Provide quotes on endorsements as requested
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
**What We Offer**
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free careerzynith Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Schedule**
* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team (Saturday hours would be 9 a.m. to 3 p.m.)
**What We Value**
* Diversity, Equity, and Inclusion: At careerzynith, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values and respects the contributions of all team members.