At careerzynith, we're on a mission to revolutionize the way healthcare clients interact with their patients and providers. As a Remote Customer Service Representative - Outreach Specialist, you'll play a vital role in our team, handling high-volume telephonic traffic with hospitals and providers to secure delivery of medical records across the country. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare clients to deliver exceptional patient care. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our clients and their patients. As a Remote Customer Service Representative - Outreach Specialist, you'll join a dynamic team that values collaboration, innovation, and customer-centricity.
**Job Summary**
As an Outreach Specialist, you'll be responsible for coordinating the medical record collection process, updating contact and demographic information, scheduling extractions of medical records, and coordinating follow-up activities. You'll also retrieve and index medical records across various provider facilities and specialty groups, ensuring timely and secure delivery of documents into our database.
**Key Responsibilities**
* Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
* Retrieve medical record images from provider facilities efficiently and professionally
* Manage documentation requests and scheduling of document exchange
* Follow-up on outstanding document requests that are past due
* Document all communications in our system
* Types and transmits correspondence as necessary
* Process records and documentation according to careerzynith standards
* Provide EOD update and report to supervisor after completing an onsite retrieval appointment
* Minimize interruption to provider office while observing HIPAA standards and regulations
**Essential Qualifications**
* At least 1 year of experience working as a Customer Service Representative (CSR)
* US Resident and Citizen
* Call center background
* Telephone Etiquette
* Excellent customer service skills
* Data Entry Skills
* Intermediate knowledge of Outlook, Teams, Word, and Excel
* Ability to navigate Windows-based screening system effectively
* Basic knowledge of Microsoft Office products
* Understand customer service processing requirements
* Place and receive calls via computer interface
* Track/monitor/retrieve information on calls
* Understands the management of call queues and has some experience in it
* Familiar with components of standard Medical Records
* 2+ years of experience working in a professional office environment
* Relevant call center experience, healthcare industry a strong plus
**Preferred Qualifications**
* Experience working in a healthcare setting
* Familiarity with HIPAA regulations
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment
* Excellent communication and interpersonal skills
* Ability to maintain confidentiality and handle sensitive information
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Familiarity with HIPAA regulations
* Strong data entry skills
* Ability to navigate Windows-based screening system effectively
* Basic knowledge of Microsoft Office products
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their skills. As a Remote Customer Service Representative - Outreach Specialist, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
**Work Environment and Company Culture**
As a Remote Customer Service Representative - Outreach Specialist, you'll work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life. Our team is dedicated to creating a positive and inclusive work environment, where everyone feels valued and supported.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $17 per hour
* 5-6 month contract with the possibility of conversion to a permanent employee
* Flexible schedule with a 9:00 AM to 5:30 PM Central time schedule
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. Don't forget to answer the screening questions to be prioritized for this role.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
**Note**
careerzynith is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare clients to deliver exceptional patient care. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact in the lives of our clients and their patients.