At careerzynith, we're on a mission to revolutionize the way our clients interact with their customers through innovative software solutions. As a Support Specialist - Customer Care & Billing, you'll play a vital role in delivering exceptional customer experiences and driving business success. If you're passionate about providing top-notch support, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of enterprise-level software solutions for utilities and telecoms across North America. Our commitment to delivering quality-driven, member-focused, and value-priced solutions has earned us a reputation as a trusted partner in the industry. With a strong presence in over 900+ utilities and telecoms, we're dedicated to helping our members serve their communities through innovative software products and outstanding customer support.
**The Role**
As a Support Specialist - Customer Care & Billing, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Your primary responsibilities will include:
* Assisting members in all aspects of application support, including troubleshooting, training, and research
* Following up on resolutions to ensure customer satisfaction
* Assisting with software release processes to ensure seamless product updates
* Communicating with development staff to convey customer feedback and drive product improvement
* Performing on-site or remote training to our members, empowering them to get the most out of our software products
* Providing after-hours support via an on-call support phone rotation, demonstrating our commitment to 24/7 customer support
**Desired Experience**
To succeed in this role, you'll need:
* Previous customer support experience, preferably in a similar industry or with a similar software product
* Basic knowledge of Project Management processes to effectively manage support requests and prioritize tasks
* Excellent written and verbal communication skills to interact with customers, colleagues, and development staff
* Excellent telephone etiquette and the ability to deal effectively with customers, even in high-pressure situations
* Strong PC skills, including proficiency in Microsoft Office and other productivity tools
* Ability to teach others, either through training sessions or one-on-one support
* Ability to work in a team and independently, with a strong focus on collaboration and problem-solving
* Previous experience with presentations or public speaking, a plus
**Desired Education**
While a Bachelor's degree in a business-related field is preferred, we're open to considering candidates with equivalent experience. A minimum high school diploma is required.
**What We Offer**
As a Support Specialist - Customer Care & Billing at careerzynith, you can expect:
* A competitive salary that reflects your skills and experience
* Opportunities for career growth and professional development, including training and mentorship programs
* A dynamic and supportive work environment that encourages collaboration and innovation
* A comprehensive benefits package, including health insurance, retirement plans, and paid time off
* A hybrid office/work-from-home schedule, with the possibility of full remote work for qualified candidates
* A chance to work with a talented team that's passionate about delivering exceptional customer experiences
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our office is designed to foster collaboration, creativity, and innovation, with state-of-the-art facilities and equipment. We believe in work-life balance and offer flexible scheduling options to ensure that our employees can maintain a healthy balance between their personal and professional lives.
**How to Apply**
If you're ready to take the next step in your career and join a dynamic team that's passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story and discuss how you can become a vital part of our success story.
**Note:** careerzynith is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.