At careerzynith, we're on a mission to revolutionize the customer service experience by providing exceptional support to our clients and their customers. As a Weekend Part-Time Customer Service Representative, you'll play a vital role in delivering top-notch service and helping us achieve our goal of becoming the go-to partner for customer service and benefits compliance.
**About careerzynith**
careerzynith is a leading inbound call center focused on customer service and benefits compliance. With over 1000 clients across various industries, we've established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to be a valued partner to our clients.
**Join our Team**
We're seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Weekend Part-Time Customer Service Representative. This role requires a strong and diverse skillset, and we're excited to find the right candidate to help us drive success.
**Key Responsibilities**
As a Weekend Part-Time Customer Service Representative, you'll be responsible for:
* Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs
* Offering empathy and support to customers during the claim process
* Collecting and documenting all claim details provided by the customer into the claim accurately
* Identifying and resolving customer issues by adhering to clients-specific handling instructions
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
* Punctuality and Reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
* Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
* Successfully demonstrating careerzynith's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
To succeed in this role, you'll need:
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports
+ Ability to write routine correspondence and detailed accident descriptions
+ Ability to project a confident, clear, and professional telephone presence
+ Ability to provide feedback verbally and written in a positive, professional manner
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel
+ Ability to type at least 40wpm
**Education and Experience**
* High School Diploma or general education degree (GED) required
* 1-2 years of quality assurance experience preferred
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer the individual will be working from (www.speedtest.net)
* Ethernet connection is not required, however strongly recommended
* Must be on a private network, not allowed to work in public locations
* No VPNs are allowed, as logins must happen in the US
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week: Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week: Ancillary Benefits: Eligible 1st day of month following 60 days of employment
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join careerzynith?**
At careerzynith, we offer a dynamic and supportive work environment that fosters growth and development. As a Weekend Part-Time Customer Service Representative, you'll have the opportunity to:
* Work from the comfort of your own home office
* Choose from a variety of shifts to fit your schedule
* Develop your skills and expertise in customer service and benefits compliance
* Collaborate with a talented and dedicated team
* Enjoy a competitive compensation package and comprehensive benefits
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our careerzynith family.