Finance & Business Operations Manager

About Bettermode Bettermode is a modern customer community platform helping companies build engaging customer hubs powered by community, content, and AI. Leading brands use Bettermode to power customer communities, knowledge bases, events, courses, product feedback, and customer engagement experiences. We’re a lean, ambitious, and product-driven team focused on building one of the most important customer engagement platforms of the next decade. As we scale, we’re looking for a highly organized and proactive Finance & Business Operations Manager to help strengthen the operational backbone of the company. The Role We’re looking for a detail-oriented operator who thrives in fast-paced startup environments and enjoys bringing structure, accountability, and operational excellence across finance, compliance, and business operations. This role sits at the intersection of: Finance operations Corporate operations Compliance Executive coordination Strategic business support You’ll work closely with the CEO, external accountants, lawyers, payroll providers, auditors, and cross-functional leaders to ensure the company operates smoothly and scales effectively. This is an ideal role for someone who enjoys owning operational systems, coordinating complex moving parts, and improving how a company runs behind the scenes. What You’ll Own Finance Operations Coordinate month-end close process with external accountants/bookkeepers Manage accounts receivable and invoice collections Support accounts payable workflows and vendor coordination Maintain operational accuracy across payroll, expenses, and financial documentation Assist with budgeting, cash flow tracking, and operational reporting Help prepare internal business metrics and investor reporting materials Corporate & Compliance Operations Coordinate compliance programs such as SOC2 and security audits Coordinate SR&ED documentation and external consultants Manage operational relationships with lawyers, accountants, insurance providers, and external vendors Support ESOP administration and related documentation Maintain corporate records, policies, contracts, and operational documentation Ensure operational deadlines and compliance obligations are tracked and completed Board & Investor Operations Coordinate board meeting logistics and scheduling Help prepare board decks and collect updates from team leads Manage investor update processes and follow-ups Maintain organized investor and corporate documentation Operational Excellence Build and improve operational workflows and internal processes Help create accountability systems and operational cadences across the company Identify operational inefficiencies and proactively improve them Support cross-functional operational initiatives as the company scales What We’re Looking For Must-Haves 4–8+ years of experience in business operations, finance operations, startup operations, consulting, or similar roles Strong organizational and project management skills High attention to detail and operational rigor Ability to manage multiple parallel workflows and deadlines Strong written and verbal communication skills Comfort working directly with executives and external stakeholders Ability to operate independently with high ownership Nice-to-Haves Experience in SaaS or venture-backed startups Familiarity with accounting and finance workflows Experience coordinating compliance programs (SOC2, audits, etc.) Experience with HR/payroll systems and vendor management Experience supporting fundraising or board operations Familiarity with ESOP administration and startup legal operations Traits That Matter for This Role You are: Highly reliable and accountable Calm under pressure Structured and process-oriented Comfortable with ambiguity Proactive rather than reactive Curious and systems-minded Resourceful and execution-focused Why Join Bettermode Competitive global compensation Remote-first flexibility Work closely with founders and leadership team High ownership and impact Opportunity to shape operational foundations of a scaling company Fast-moving environment with ambitious goals Strong culture of accountability, grit, and continuous improvement Compensation Compensation will depend on experience and location, with a target range aligned to senior startup operations talent. Compensation Range: $100,000–$120,000 CAD AI Use: Large language models (LLM) might be used in the hiring process for this position to screen, assess or select job applicants.