Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
JOB SUMMARY: The Group Quality Supervisor - Onboarding is a clinical leadership role focused on supporting Group Facilitators during their first 30 days in the role. Unlike traditional GQS roles that oversee ongoing performance across large rosters, this position is dedicated to ensuring new facilitators are fully prepared for success. Responsibilities include guiding facilitators through onboarding processes, reinforcing policies and procedures, clarifying performance expectations, and strengthening foundational clinical skills to ensure confidence, competence, and early role effectiveness.
DUTIES & ESSENTIAL JOB FUNCTIONS:
Serve as primary onboarding liaison and support resource
Score facilitator checkout sessions and identify development needs
Conduct session audits and provide structured clinical coaching
Facilitate 1:1 performance feedback sessions
Host office hours and treatment team support spaces
Ensure compliance readiness and workflow understanding
Support cohort placement and schedule ramp-up
Evaluate facilitator competency using standardized rubric
Prepare transition reports for long-term management teams
QUALIFICATIONS & EXPERIENCE:
Master’s degree in mental health or related field required
Licensed mental health professional required
Experience managing Independent Contractors required
Experience working with adolescents, young adults, and adults required
2 or more years experience in mental health treatment required
Meets the qualifications of a QMHP Supervisor through the demonstrated competencies defined below required
QMHP Supervisor Competencies:
Leadership
Cultural responsiveness
Oversight and evaluation of services
Staff development
Assessment
Person-centered treatment planning,
Case management and coordination,
Utilization of community resources;
Group, family, and individual therapy or counseling;
Documentation and rationale for services to promote intended outcomes
Implementation of all provider policies.
Cultural responsiveness
Effective communication
Care coordination
Inter- and intra-agency collaboration
Working alliances with individuals
Suicide and other risk assessments and interventions
Creating and monitoring safety plans,
Completion of bio-psycho-social assessments and additional assessments,
Updating assessments when clinical circumstances change,
Generating a differential DSM-5-TR diagnosis
Prioritizing health, wellness and recovery needs
Writing measurable service objectives
Creating, monitoring and revising service plans
Delivery of mental health and recovery treatment services in individual, group and family formats within their scope
Gathering and recording data that measures progress toward the service objectives
Documenting services, supports and other information supportive of the service plan
LICENSURE OR CERTIFICATES:
Licensed mental health professional Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
BASIC COMPUTER SKILLS:
Familiar with Zoom and other communication platforms
Ability to navigate EMR and other medical systems
Ability to navigate, create, and edit Google mail, calendar, and GSuite documents
Knowledge of how to send and receive emails, as well as attach documents to an email and open attachments.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-Remote
Our Values
Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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