Join careerzynith, a leading healthcare solutions provider, as a Healthcare Customer Service Expert - Phone Intake. In this dynamic role, you will be the first point of contact for patients seeking home healthcare services, providing exceptional support and care to those in need. As a key member of our remote high-volume call center team, you will have the opportunity to make a meaningful impact on the lives of our patients and their families.
**About careerzynith**
careerzynith is a forward-thinking healthcare company dedicated to delivering innovative solutions that improve patient outcomes and enhance the overall healthcare experience. Our team of passionate professionals is committed to providing exceptional service, fostering a culture of empathy and understanding, and driving excellence in everything we do. As a Healthcare Customer Service Expert - Phone Intake, you will be part of a dynamic team that is shaping the future of healthcare.
**Responsibilities**
As a Healthcare Customer Service Expert - Phone Intake, your primary responsibilities will include:
* Responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients, providing empathetic and patient support to those in need
* Collecting clinical and demographic information and entering it into our CareCentrix portal
* Demonstrating excellent communication and interpersonal skills, with the ability to navigate complex requests and difficult conversations
* Maintaining a high level of attention to detail, ensuring accurate and timely data entry and adherence to company policies
* Meeting and exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborating with colleagues to achieve team goals and objectives, fostering a positive and supportive work environment
**Qualifications**
To be successful in this role, you will possess:
* A High School Diploma or GED
* Minimum 2 years of Customer Service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings
* A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process
**Internet Requirements**
To ensure seamless communication and data entry, you will need:
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless and Hotspot are prohibited due to poor connections
* While working, required to hardwire with an ethernet cable
**What We Offer**
As a valued member of our team, you will enjoy:
* Starting Pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Work Environment and Culture**
As a remote team member, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our culture is built on empathy, understanding, and a commitment to excellence, with a focus on delivering exceptional service to our patients and their families.
**Training and Nesting Period**
New team members will undergo a comprehensive training and nesting period, lasting approximately 4-6 weeks. During this time, you will receive in-depth training on our systems, processes, and policies, as well as ongoing support and guidance from our experienced team members.
**Available Shift**
After completing the training and nesting period, you will be eligible to work a variety of shifts, including:
* Monday - Friday, 9:00AM - 5:30PM EST
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
**How to Apply**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals.