[Hiring] Front Desk Scheduler Virtual Assistant @Virtual Rockstar

Role Description This is a remote position. Virtual Rockstar is hiring a full-time Front Desk Scheduler Virtual Assistant on behalf of a growing physical therapy practice to support patient scheduling, communication, and day-to-day front desk operations. This role is ideal for someone who is organized, proactive, and people-oriented, with strong communication skills and experience managing schedules in a medical setting. You will play a key role in ensuring a smooth and positive experience for patients while helping the clinic run efficiently. Key Responsibilities • Scheduling & Calendar Management • Manage and maintain the clinic’s appointment schedules • Schedule new and returning patients efficiently • Handle appointment confirmations, cancellations, and rescheduling • Ensure schedules are optimized and appointment slots are filled • Coordinate with providers to align availability and patient needs • Patient Communication & Front Desk Support • Answer inbound calls and respond to patient inquiries • Communicate clearly and professionally with patients via phone and email • Provide information about services, scheduling, and next steps • Deliver a warm, friendly, and welcoming experience to all patients • Administrative Support • Maintain accurate patient records and scheduling information • Assist with data entry and documentation as needed • Collaborate with the admin team and physical therapists to support clinic operations • Proactively identify and help resolve scheduling or workflow issues • Tools & Systems • Gmail • Google Meet • Google Drive • Microsoft Excel / Google Sheets • PROMPT EMR (preferred, but not required) Qualifications • Prior experience in scheduling within a medical or healthcare setting • Excellent verbal and written English communication skills • Strong phone presence—clear, confident, and professional • Highly organized with strong attention to detail • Proactive mindset with strong problem-solving skills • Ability to work collaboratively with a remote team • Positive, energetic, and team-oriented attitude Benefits • Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families in the Philippines.