Home-Based Sales Assistant

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1   Are you a customer-focused professional who excels in sales support, project coordination, and relationship management? We’re looking for a Home-Based Sales Assistant to join our DCX team. In this role, you will serve as a vital part of the customer experience by supporting sales executives, managing backend project activities, coordinating with suppliers and clients, and ensuring seamless order management from start to finish. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about delivering exceptional customer service while supporting sales growth.   REQUIRED CORE COMPETENCIES  Highly Proficient Communicator: Excellent spoken and written English communication skills with the ability to interact professionally with clients, vendors, and internal teams. Organized & Detail-Oriented: Strong organizational and time management skills with the ability to manage multiple projects and priorities simultaneously. Customer Service Focused: Passionate about providing exceptional customer experiences and building long-term client relationships. Adaptable & Deadline-Driven: Ability to prioritize tasks, multitask effectively, remain flexible, and consistently meet deadlines. Problem-Solver: Strong critical thinking and problem-solving skills with the ability to address customer concerns and operational challenges efficiently.   WHAT YOU WILL DO  Responsible for providing customers with information on product pricing, features, and availability.  Responsible for creating proposals, quotes, and opportunities.  Responsible for creating presentation formats and compiling data for the preparation of sales presentations.  Responsible for documenting all order-related activities in various systems.  Responsible for sending a follow-up with suppliers on orders.  Ensure up-to-date records of customer interactions, transactions, comments, and complaints.  Responsible for managing a high volume of inbound and outbound emails.  Responsible for providing general day-to-day customer service to clients and vendors.  Ad hoc tasks aligned with those mentioned above    WHAT WE LOOK FOR  Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.   Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.   Language Proficiency: Strong verbal, written, and English communication skills.  Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.   Technical Skills: Proficient in iSuite software Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.   Graphic design knowledge is a plus Direct experience in the promotional industry    WHAT WE OFFER  Salary Range: PHP 45,000 - 50,000 Industry: Promotional Products Job Type: Full-time  Work Shift: 8:00 AM - 5:00 PM EST (USA)  Workdays: Monday through Friday (USA)  BENEFITS OF WORKING WITH US Industry-leading salary packages   Permanent work-from-home setup   Company equipment provided    Internet stipends upon regularization   HMO Coverage     PTO credits and service incentive leaves   Major spring and winter company live events   Monthly employee appreciation virtual events   Company-provided career skills training courses   A company culture focused on your personal and professional growth  WHO WE ARE  DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!