Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Position Summary
The HR Service Representative – Workday (Level 1) provides frontline HRIS production support, serving as the first point of contact for Workday-related inquiries. This role focuses on resolving routine issues, executing standard transactions, and ensuring timely, accurate service delivery in a high-volume environment.
Essential Functions / Responsibilities
Serve as first-line support for Workday HRIS inquiries from Team Members and managers
Monitor, triage, and resolve incoming cases using the case management system
Perform routine data maintenance and corrections while ensuring data integrity
Provision and deprovision user access in accordance with security standards
Escalate complex or non-standard issues to Level 2 or leadership as appropriate
Maintain accurate case documentation and meet service level expectations
Knowledge Of
Core HR processes and basic HR data concepts
Navigation and transactional use of Workday or similar HCM systems
Case management workflows and service delivery fundamentals
Data privacy, confidentiality, and access control principles
Service level expectations in a shared services or HR operations environment
Ability To
Accurately process routine Workday transactions with strong attention to detail
Troubleshoot and resolve standard inquiries using documented procedures
Prioritize and manage a high volume of cases in a deadline-driven environment
Communicate clearly and professionally with employees and managers
Escalate issues appropriately while maintaining thorough documentation
Education and/or Experience Requirements
1–3 years of experience in HR operations, HRIS support, or shared services
Basic understanding of HR processes and data concepts
Experience working in a high-volume, customer-focused environment
Strong attention to detail and commitment to confidentiality
Preferred Qualifications
Experience using Workday or another HCM system
Experience with case management tools
CLOSING
Seminole Hard Rock Support Services is an equal opportunity employer. We strive to foster an inclusive workplace culture for every team member. Seminole Hard Rock Support Services welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).