Implementation Manager

Implementation Manager BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers. Backed by leading private equity firms FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth, including being listed for the fifth consecutive year on Deloitte’s Technology Fast 500™ list of fastest-growing technology companies and ranked on the Inc 5000 list for five years running. Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being named a Leader in the first-ever Gartner® Magic Quadrant™ for Recurring Billing Applications, and being recognized as the Leader in Forrester Research’s The Forrester Wave™: SaaS Recurring Billing Solutions. To learn more about us, visit billingplatform.com. Role Overview As an Implementation Manager at BillingPlatform, you will lead customer-facing implementation projects that are critical to our clients’ success and to BillingPlatform’s growth. You’ll drive delivery excellence across the full implementation lifecycle—ensuring projects are on time, on budget, in scope, and designed for long-term customer adoption and value realization. This role requires balancing program governance, customer success, and delivery oversight. You’ll coordinate with our customers, partners, and internal Professional Services, Product, and Sales teams to deliver high-quality outcomes that align with best practices in billing, invoicing, collections, and revenue recognition. Key Responsibilities Own the end-to-end delivery of billing platform implementations from post-sales handover through go-live and early stabilization Serve as the primary point of contact for delivery, coordinating closely with customer stakeholders and internal teams throughout the implementation lifecycle Plan and manage multiple concurrent implementation projects, ensuring agreed scope, timelines, and delivery outcomes are met Lead project kickoffs, define delivery plans, track milestones, and provide regular status updates to customers and internal stakeholders Coordinate cross-functional teams such as solution consultants, product specialists, and customer success to ensure smooth execution Provide day-to-day guidance and delivery oversight to a small implementation team Identify delivery risks, dependencies, and issues early, and drive mitigation plans or escalate when necessary Manage change requests and delivery expectations in line with contractual commitments and project objectives Build strong working relationships with customer stakeholders, including senior sponsors, to ensure alignment and confidence throughout the engagement Support release readiness, go-live planning, and transition to customer success or support teams Track delivery effort and progress to ensure projects remain predictable and well-managed Contribute to continuous improvement of delivery processes, templates, and best practices based on implementation learnings Collaborate with other departments like Customer Success, Sales, and Pre-Sales teams as needed to support implementation scoping and smooth customer handovers Qualifications Bachelor’s degree and 4–6 years of experience in SaaS implementations, preferably in billing, quote-to-cash, or ERP/finance ecosystems Demonstrated experience leading large-scale enterprise teams, including those involving system integrators or partner-led delivery Familiarity with both waterfall and agile methodologies, with strong skills in modern project management tools (e.g., Jira, Smartsheet, MS Project) Strong understanding of billing, invoicing, collections, and revenue recognition processes Exceptional communication skills with the ability to influence executive stakeholders and drive alignment across cross-functional teams Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions Self-motivated, independent, and possessing the ability to learn quickly Ability to travel up to 25% Benefits Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and perks related to health and wellness provided by our medical carriers Medical insurance coverage is effective on the first day of employment 401(k) match that is 100% immediately vested Discretionary and charitable time off program Home office setup allowance, if fully remote BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable law.